(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Implement email action here var cartID=GlideGuid.generate(null); var cart= new Car...
Hello everyone, I'm new here and I'm setting up the on-call system.I'd like to know why the activation rules don't work when I set the priority and group.I removed the priority and it worked, but I'd like to know if each escalation step shouldn't tur...
Hi, I have Custom Table Called Equipment Request I created for it ACLs "CRUD", I try make the user see only his requests so I created new module called "My Requests" and in its Link Type I made the table Equipment Request, and I create new Acl "read"...
I created custom table called Equipment requests and I created Acl to mange the creating operation I allowed to any user has role (user) to create a new record, now "New" button appear in the table list but when user click on it the form appear with...
On our ServiceNow Dashboard, we are using an Interactive Filter to select weeks. The expectation is that when a week is selected, the Request Items and Incidents displayed should update accordingly — filtered by that week and grouped per resource.How...
We have built a large hierarchy in the cmn_location table. In the Incident form both in technical view and service operation workspace view we are showing a tree picker for this field.CountryRegionProvinceCityBuildingFlat We want to restrict the user...
Hello all,Having an issue with a Related List where seemingly the last Related List tab ("Site Instructions" is selected) shows mis-aligned in the list of tabs. This is regardless of browser zoom. The issue also happens in both Edge and Chrome brow...
The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hide this button. I have also modified the follow...
Hello All,I have created an AI agent and I want to that agent to be selected when they click on plus and it show as below..Where we need configure it?
Hi Team, This script is not working in the custom application: We are giving the user name. Import-Module ActiveDirectory -WarningAction SilentlyContinue# Try to get the username from the environment variableif (Test-Path env:\SNC_userName) {$usern...
Hi, Flow setup: Trigger: Inbound emailCustom Action: Parse Email Body Text (downloaded from Share on ServiceNow site)Produces output of type Name-Value PairsData picker now has an output variable called Email Variables Set Flow Variables: Using the E...
Hi Community,I’m working on a requirement where users send emails with attachments to a shared mailbox, which will create an RITM. I need to support attachments up to 35 MB, but I’m not sure how to configure this.Could anyone guide me on:How to incre...
This is helpful while agents managing multiple chat conversation, based on response delay chat tab color will be changing. As article says we need to set SLA for time calculationLink: https://www.servicenow.com/docs/bundle/zurich-customer-service-man...
Hi Team, In catalog variable field i need validation decimal point only 2 digit alloweg10.2210.01 invalid10.2331.001 how to create this validation
We need that only a number of users with an specific group or role can open their incidents and requirements -not changes- in service Operations Workspace uniquely. When they try to consult from a list or from the searchbox of the Service Management ...