Situation:Reviewing and cleaning up a technical service offering that's being phased out.The company has restructure one team into multiple teams, each with separate service offerings.I'm mapping all application services associated with the original ...
I have changed my language preference to French. while connecting with live agent in Virtual agent,i have to select the preferred language but the labels of the preferred language interchanged i.e English is shown as Français and Français is shown as...
Issue Description:The Virtual Agent Designer is not working for any existing or newly created flows.The interface only shows “connecting” and does not load the designer.
Should we use the parent/child relationship model for incidents, or should we create a single incident and relate all impacted services? My client suggests consolidating all impacted services under one incident instead of using a parent/child structu...
I created a Client script that would prevent an user from creating a change request assigned to a certain group, the idea was that on submitting a record with that group it would prevent the creatin and display an alert, however the alert keeps poppi...
I am working on a Service Catalog item. One of the requirements is to create a list collector with a reference qualifier filter that only displays users with Type="Internal" or "External" AND that each user is NOT a member of a group called "ExpiredU...
AllThe Preview Icon works on "Normal View" on requestsBUT When we move over to Workspace "service operation workspace" the same Request - the preview icon is missing?Dictionary attribute ?Added pics for attending-Jason
Hi - I have a requirement to make the risk assessment mandatory when the state changes from Assess to Authorize. In Service Operations Workspace, under the Overview tab, I see the option to "Assess Risk" and is only available in the "New" state. Wher...
Hi there! I'm working on a problem our end-users are experiencing when clicking a link to a ServiceNow record sent by the Virtual Agent (see screenshots). This is an issue for us via Service Portal chat and Microsoft Teams integration. Basically, whe...
I have created a script include to generate JWT tokens for authorization purposes on a separately hosted web app. The script include is in the global scope and accessible to all applications. I am getting an "Illegal attempt to access class 'javax.c...
I'm Trying to update an existing catalog item for staff off-boarding to display devices assigned to a leaving staff into list collector based on Requested For field. If possible, hide the selected bucket and only show the Available slush bucket.I've ...
When Incident ticket description has been updated, format in the activity log is not being copied or not in bullet form in Service Operations Workspace view.In incident itil view when I providing the description like belowThis is test 1This is test 2...
Is there any guidance on configuring approvals with Service Builder in Digital Portfolio Management? If a user is making a change to a service or offering, we want to route an approval record to the governing body for review and approval. We'd imagi...
HIIi want to make read only incident list view for one user . can i ?
The technical feasibility of removing the Next UI view.The potential dependencies/risks and impacts on existing functionality.Is it possible all useful features present on Next UI can we make sure all are present/absorbed on SOW?Can we completely Nex...
