How to Manipulate what would yo like to do in Virtual Agent

I want to manipulate this section to add more buttons etc  

Modify standard template change values not to be pre-populated

Hi, I just want to have the fields left as empty up to the user to be modified and filled:- Implementation plan- Risk and impact analysis- Backout plan- Test plancurrently once I remove them from the template and try to save it then the template asks...

Virtual agent icon only visible to home page

Hi Everyone,I've cloned the Virtual Agent widget and successfully added it to the Service Portal. However, it's currently only visible on the home page. I need it to be visible across all pages of the portal.Has anyone faced this issue before or know...

VA dynamic choice

Hi,  I am using a dynamic choice to show active p1 and p2s in VA designer. I have set the default message as this: However when in the chat it displays back to me like this: Does anyone know how to remove the other text?

Scenario To compose and send an email out from a Problem ticket, so it is shown in Worknotes Given

Scenario To compose and send an email out from a Problem ticket, so it is shown in WorknotesGiven a Problem a ticket

Interview question on ITSM for exp(1-2)

Hello Community,I am having interview on next can you share possible interview questions and real time scenarios for the experience (1-2) years on ITSM.

UI Component Deployment Issue: OAuth/Basic Auth Authentication Problems on Vendor Instance

Hi ServiceNow Community, I'm having trouble deploying a UI component to my vendor instance and need some help. THE PROBLEM:OAuth gives me: "Current profile vendor-basic uses method oauth which is not supported"OAuth-MFA gives me: "Current profile ven...

Platform migration : Can admin modify the Owner dashboard?

Hi Team , we are unable to modify dashboard which is created by owner getting error , 

Please share me the admin and ITSM interview questions for 3.8 experience

SCCM Configuration Data Not Populating in alm_asset Table Despite Valid Discovery Range

Hello ServiceNow Community, I'm facing an issue with SCCM integration where assets with HTH SW Configuration are appearing in the alm_asset table, but no configuration data is being pulled from SCCM into the config file. I've verified that SCCM does ...

How to show Individual count for each month and each state on PA report

I created a PA report which gets data from past 12 months and I used a state breakdown so that it shows count for each state. I want to trend it by due date.  But the report shows cumulative counts of the records for 12 months, i want to display indi...

How to automate the excel import using transform map in Scope app

Hi Everyone,@MrMuhammad I need some assistance with my scoped application. I'm trying to automate the process of uploading Excel data to my custom table once my request is approved.I referred to the following link: Automate Data import from Excel Fil...

Need help on this enhancement

I have attached the enhancement screen shot and few more answers i got . please help me out of this enhancement.