Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to create service account to call API.

Hi,  How to create service account to call API. I need to create service account to call API an read all records from catalog item. There is catalog item called 'ABC' and I need to read all records from that table and that record are stored in one ta...

Auto-Populate a label instead of a value

Hi, all Today, I am working with the "Auto-populate" tab while creating a variable. I am using this feature to reference a field on my sys_user table, User Type. This is working as intended, with one exception. When the field is auto-populated on my ...

changing the statement at the search navigation

Hello,I'm working in virtual agent.My requirement is to change or edit the written at the search bar above the virtual agent topic list.How can I do that.Instead of 'Start typing to filter the list of topics below...'  written I want to add sentence....

Screenshot_20240530_124258.png

Predictive Intelligence

Hi experts,we have a requirement to create and train clustering solution in Predictive intelligence.Question: After training, how user/ agent would access the clustering solution. Would they open access from backend like admins do? 

si21 by Tera Guru
  • 598 Views
  • 4 replies
  • 0 helpfuls

How to identify Business Stakeholder User counts

ServiceNow says I am over allocated in my Business Stakeholder licenses.  The count I have is 18.  Can any advise me on what the sn_incident_comments_write role tracks.  My guess it shows how many comments there are and not individual users.   Instan...

jimsteavpac by Kilo Contributor
  • 658 Views
  • 2 replies
  • 0 helpfuls

Resolved! What would happen if the Follow Button is disabled?

Hi Everyone, I wanted help with a requirement to disable follow button on every table.Found a KB article where it explains it's resolution how to disable it here is the link for it "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article...

Harsh3842 by Tera Contributor
  • 415 Views
  • 3 replies
  • 2 helpfuls

Help needed on transform map

Hello All, I have just started working on transform map. I need help on below requirement how to achieve. I have field on source table u_company. In target table there is field company. I need to map through script. Incoming values have to be matched...

Mansi roy by Tera Contributor
  • 288 Views
  • 3 replies
  • 2 helpfuls