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‎09-04-2024 05:38 AM
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5
team members. These team members are working on many tasks, but the manager cannot see any tasks
on the Service Desk > My Groups Work list. What could explain this?
A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
B. The manager does not have the itil role.
C. The manager is not a member of the Service Desk group.
D. The manager is not a member of the Network and Hardware groups.
Schedules
E. The Assignment Group manager field is empty.

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‎09-04-2024 10:19 AM
@RizwanaS Answer is D. The manager is not a member of the Network and Hardware groups.
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‎09-04-2024 06:59 PM
Thank you sir.