Survey Designer - reference field with reference to multiple records

Use case: My customer needs a survey that allows users to select relevant vendors from a specific table. A standard reference field won't work, as it only supports selecting a single item. In this scenario, users need the flexibility to select anywhe...

Filter Configuration items base on selected Service Offering in Incident form

Hi All In Incident form I have two fields:service_offering and cmdb_ci - both reference to tablesI need to filter cmdb_ci field base on what has been selected in service_offering. Values from these fields are connected in cmdb_rel_ci table like below...

Interview questions

Hi All, I have some doubts related to interview questions : 1. How to pass the current sysid or URL in the onload client script.2. You write a display business rule and script include; which one will go performance- and scripting-wise?3. Have you cre...

JAMF SGC Mapping to Personal Computer Class

I am trying to update the class mapping of JAMF computer data from the Computer [cmdb_ci_computer] to the Personal Computer [cmdb_ci_pc_hardware] table. When I update the mappings and add the relationships, I am getting the following error when attem...

How to map ServiceNow Assign to field and Jira assignee field through flow

Hi team Currently, I am trying to integrate Jira and ServiceNow in flow I mapped fields and it is working fine  when I try to update the issue with ServiceNow assigned to filed and Jira assignee fields it does not trigger anyone has any idea how to m...

We need to sync from ServiceNow to Azure Devops

Hello Team,  We have Agile Development plugin insatlled , We need to integrate between ServiceNow to Microsoft Azure DevOps. We need to sync from ServiceNow to Azure Devops whenever new RITM automatically the work item created in Azure Devops and sta...

Integrating Azure AD With ServiceNow to get the user and group data from Azure AD

Hello Team, I am new to Integration. We want to populate the user and group data in ServiceNow from Azure AD so that a sync is made.  Can anyone provide me some steps on how we can achieve this. 

App Engine / UI Builder Header and Footer configuration

Hi everyone, I'm new developing ServiceNow systems and I'm stuck with a problem and I didn't found a solution. I already created a Portal with App Engine and I'm using UI Builder, so I'm trying to add a customized footer and  header , but I can't fin...

copy Work notes inserted in approval record to their task related record

How to rename of Overview/Details tab in Service Operations Workspace

why I am not able to see the Major Incident section on Incident Form

Hello,I have just started learning about the Major Incident, where i was going through some You Tube Videos when they were showcasing the how Major Incident works.They are getting the additional section Major Incident Once it Proposed as Major incide...

How to Customize the Out-of-the-Box Actionable Record Card for Approval Teams in Virtual Agent?

Hi Community,I am trying to customize the actionable record card used for approval teams in Virtual Agent.I have not created a custom card — I am using the out-of-the-box record card that appears under Provider > Notifications, and currently, it's sh...

Create a ATF tests for creation of normal change from new to closed

 Hi Team, I wanted to create a normal change request using ATF from New to Closed state. someone please help me out on this. Thanks,

Walk-up

Hello,I hope everybody is doing great,Can someone explains to me what "Walk-up" module is used for , and does someone have a video of the steps to create a "walk-up" ?Thanks,

Is there a way to customize greeting message content of virtual agent in Microsoft teams bot.

I have integrated ServiceNow with Microsoft Teams bot. We are planning to use this bot only for approvals and should not have any other functionality. Is there a way to customize greeting message of virtual agent in Microsoft teams bot? This should n...