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Resolved! Trigger event issue

Hi All, We have a job which triggers an event and sends notification to users who have not logged in from past 2 months.I want to trigger  an event only if there are users present, else an email should not be triggered.How we can achieve this.Below i...

Kaustubh k by Tera Contributor
  • 373 Views
  • 1 replies
  • 0 helpfuls

ATF : Unable to click a form link in ATF

Hi all, I am trying to click a form link using ATF but I am unable to do so. I tried to click on the link using "Click Component(Custom ui) but it is not reading the link. How do we do it ? PFA the picture of the form . I want click the link named "P...

tiasha123_0-1736756229850.png
tiasha123 by Tera Contributor
  • 361 Views
  • 2 replies
  • 0 helpfuls

Resolved! Virtual Agent Icon on Employee Portal

My coding skills are not very good, and I sincerely apologize for any shortcomings.I am currently learning and have some ideas I would like to ask the community about:On my Employee Portal interface (OOTB), the virtual agent icon is displayed by defa...

LexinZ by Tera Contributor
  • 658 Views
  • 3 replies
  • 1 helpfuls

Catalog items accessible to external users

I want 2 catalog items available to users without logging in ie external users. I have SSO enabled for the instance. IS there a way to set up for any non ServiceNow users to access these. We are not on Portal yet and using service management .

samadam by Kilo Sage
  • 349 Views
  • 2 replies
  • 0 helpfuls

MS Teams message bar issue

Hi there,My clients are having a usability issue with our VA when interacting with it via the configured Teams channel. Most of our topics have a static choice or boolean input required at some point. Through the web client, this displays as a select...

azheaz by Tera Contributor
  • 446 Views
  • 2 replies
  • 0 helpfuls

JDBC connection via MID Server Error

I'm seeing following error in ServiceNow data source import set execution log. Data source is using JDBC connection through MID server. MID server is up and running. I'm not sure if this is a credentials issue and if where I need to change the servic...

Naresh27 by Tera Guru
  • 537 Views
  • 1 replies
  • 0 helpfuls

Resolved! copy single attchment from incident to problem

Suppose in incident table, there is one record which has 5 attachment and i want to copy a single attachment from that record to any problem record of problem table. How can we achieve it? through business rules?Thanks in advance.

purnendu by Tera Contributor
  • 537 Views
  • 2 replies
  • 0 helpfuls