I would like to understand the best practice to configure the SLA in Service now. Should it be as per user time zone or assignment group time zone. What if assignment group works as per IST time zone however user is raising a request from USA. Kind...
Hello, I'm looking to build some Incident SLA analytics for SN Benchmarking - any advice or lesson learned starting this
Hello, I just configure everything related to SSO Azure -> Service NowWhen I try to enable (Set Auto Redirect IdP) Always get this message : Not allowing insert of property: glide.authenticate.sso.redirect.idp Unable to find where I could fix it, an...
Is 'Fulfilment Automation Level' is just an indicator or it will effect the behavior of the catalog item based on the option selected ?
I Am Enabled Email Client In Service Catalog Form In that Faced the Requestor For (Caller) Shows In ''CC'', How to Set to ''to'' List (Recipients)
E-signature is working on native view since I have enabled the e-signature registry for sn_tprm_dd_request table. But it is not working on vendor management workspace for due diligence requests table(sn_tprm_dd_request).
Am creating record by "Create record" action in flow designer through catalog item, In the next step am updating comments in RITM with record number. My requirement is to get this number as link  
Group Manager and Secondary Manager should have access to edit (add/remove) members to the group(s) they own in UAT, SIT & PREPROD (not in PROD & DEV) Edit buttton should visible to the group managers and secondary manager in UAT, SIT AND PREPROD not...
I have created a custom table u_change_contractor_manager Inside this there are fieldsu_contractor_name, u_new_manager , u_status , u_requested_by, u_appproval_status (appproval is like this- i know wrong spellings)I am trying to fetch the 2 values f...
I created a custom reference field in the Incident form that points to a custom table, but when select a record, it shows the "Created On" field instead of the "Name" field. How can I configure it to display the "Name" field instead?
We have software licenses for Red Hat products with license metric "Nodes" and we learned this metric is not supported by ServiceNow SAM Pro. Publisher Part Numbers (MCT3691F3, RH00003)In this scenario what would be the best practice to track license...
Hello, I am hoping to obtain assistance for a task I have been assigned by my workplace. We are trying to see all information in a task on the first page to minimize clicking on several different tabs. Currently, when a user opens a task with us to...
I have a list collector variable called asset which refers to the hardware table. My requirment is that whenever any value selected which is of class hardware or server and has install status retired, then a message should be displayed in the form sa...
HI Community, I have a requirement, when there is update happened on major incident then only last 3 updates are shown in mail but i need to show all the updates and it seems like there is oob email script called getLastThreeActivityLog is used.scrip...
Hi experts, I have created change request risk assessment , but when i clicked on the related link of change request "risk assessment" it wont show anything, is there any thing that we are missing ? please let me know. Thank you!!
