We have a requirement that when additional comments on Incident is added, the caller should get a teams message, and once caller replies to that message, the related incident should be updated as well. I am set on outbound, need help on steps to configure inbound.
1. What is required on teams side as far as configuration is concerned (set up api?, webhook?)?
2. Within ServiceNow, we can user scripted rest api. Is there any other better way to catch that response from teams to update the ticket?
3. Will teams need to set up adaptive card etc to enable response (how will user respond to incidents if 3 were updated at the same time)?
Thank you so much!
