Teams Notifications Not Received When Now Assist is Enabled in Virtual Agent.

[ajaykumarin]

Hi All,

I am facing an issue with Provider Notifications in Microsoft Teams when using Virtual Agent (VA) with Now Assist enabled.

Scenario:

• Provider notification is triggered from Virtual Agent.

• When Now Assist is activated in Virtual Agent, notifications are triggered successfully (visible in logs), but the notification is not received in Microsoft Teams.

• When I deactivate Now Assist in Virtual Agent, the same notification is delivered correctly in Teams.

Observation:

• Notification logs show successful triggering.

• Issue only occurs when Now Assist is enabled in VA.

Has anyone faced a similar issue or knows if there are additional configurations required when using Now Assist with Teams provider notifications?

Any suggestions would be appreciated.

Thanks.

[Andyj00]

Hello we are going through this currently, Did you ever find a solution?

[ajaykumarin]

When Now Assist is enabled in Virtual Agent, the conversation runs using an LLM Topic, not an NLU Topic.

If your Provider Notification is configured inside an NLU Topic, it will trigger in logs but won’t be delivered to Microsoft Teams.

Solution:
Use an LLM Topic for the actions instead of an NLU Topic when Now Assist is enabled.

After moving the notification action to the LLM Topic, Teams notifications will work correctly.