The Search bar doesn't return ANY ticket details.

[Madhusudhan6]

Hello Team,

The Search bar doesn't return ANY  ticket details , I am try to find the RITM in Search bar i am not able to find  the results.

Thanks,

Sudhan.

[Vishwa Pandya19]

Hello,

If you are searching the RITM on the Service Portal, then you need to go into the REQUESTS section on the top right corner (also can be seen in your photo above the search box).
In REQUESTS, you can check all the requests raised by you.

If my answer has helped you in any way please mark it as correct.

[Abhishek_Thakur]

Hello @Madhusudhan6 ,

It never works for any record, until you will be creating a separate widget. This is only to search for any kind of request or catalog item.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

[Abhishek_Thakur]

Hello @Madhusudhan6 ,

You can search like this, you will get the record details.

If my answer has helped with your question, kindly thumbs up and accept the solution.

Regards,

Abhishek Thakur