There is no change and problem modules in Australia PDI when logged in as admin. Any idea of this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-28-2026 03:57 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2026 04:24 AM
since this is for PDI, you won't get any help
Simply release the instance and get new one
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2026 09:06 AM
Hi,
Please find below link:
https://www.linkedin.com/pulse/itsm-licensing-has-changed-how-navigate-servicenows-new-bill-martin-c...
From Australia version, ITSM Licensing Model has been changed. Its been divided in 3 levels.
- ITSM Foundation
- ITSM Advanced
- ITSM Prime
You will now get Problem and Change in ITSM Advanced Licensing framework instead of in Foundation.
Hope this helps!
If above helps, please accept the solution and Mark Answer as helpful, so that this answer gets published to more users around.