Transfer to a live agent on Teams

TomohiroT
Tera Contributor

I have set up a Microsoft integration app, but am still unable to connect to a live agent. 

I still even can't connect to a live agent even on a classic ui.

 

I tried to look up documents, but was unsure of where to start.

It would be great if you could tell me where to start, and what documents to start from.

 

 

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