Transfer to a live agent on Teams
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09-11-2024 02:13 AM
I have set up a Microsoft integration app, but am still unable to connect to a live agent.
I still even can't connect to a live agent even on a classic ui.
I tried to look up documents, but was unsure of where to start.
It would be great if you could tell me where to start, and what documents to start from.
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Service Operations Workspace
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