Trigger Event from Virtual Agent

[swaroop]

Hello All,

I want to Trigger an Event from Virtual Agent using 'gs.eventqueue('Event Name','Glide Record')'. But I cant able to Trigger the Event using above method. Can anyone help me how to trigger Event from Virtual Agent.

Thanks & Regards,

S.Swaroop.

[Ankur Bawiskar · Accepted solution]

@swaroop 

the event is on which table?

are you having glide record object of that in the VA script

You can use Script Utility and then add that server side script in it

can you share your complete script and topic

[swaroop]

Hello Ankur,

Thanks for quick reply.

I used below script in Script Utility.

vaVars.sys_id = vaInputs.get_record_2.getValue();

gs.eventqueue('email_notification_update',vaVars.sys_id);

Thanks & Regards,

S.Swaroop.

[Ankur Bawiskar]

@swaroop 

the 2nd parameter is glide record object and not sysId so hence it's not working

can you share complete script and also screenshot

[swaroop]

Hello Ankur,

Below is the complete script I am using in Script Utility.

gs.eventqueue('email_notification_update',vaVars.sys_id);

I cant take screen shot as that is there in client space.

Can you please suggest me how to get glide record object and use in the gs.evntqueue in Virtual Agent.

Thanks & Regards,

S.Swaroop.