Trigger Event from Virtual Agent

swaroop · ‎03-02-2023

Hello All,

I want to Trigger an Event from Virtual Agent using 'gs.eventqueue('Event Name','Glide Record')'. But I cant able to Trigger the Event using above method. Can anyone help me how to trigger Event from Virtual Agent.

Thanks & Regards,

S.Swaroop.

Ankur Bawiskar · ‎03-02-2023

@swaroop

the event is on which table?

are you having glide record object of that in the VA script

You can use Script Utility and then add that server side script in it

can you share your complete script and topic

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

swaroop · ‎03-02-2023

Hello Ankur,

I have glide recorded the table and tried. Now Event is getting Triggered.

Thanks for the suggestion. It worked.

Thanks & Regards,

S.Swaroop.

manjusha_ · ‎03-02-2023

@swaroop

Refer below link-

https://www.servicenow.com/community/virtual-agent-nlu-articles/calling-events-rest-flow-designer-wo...

Thanks,

Manjusha Bangale

swaroop · ‎03-02-2023

Hello Manjusha,

Thank you for the link, but i am trying the same way. But the event is not getting triggered.

Thanks & Regards,

S.Swaroop.