When an incident is classified as a Major Incident, the current process requires navigating to “View Workbench” → “Communicate” → Compose Email to notify MIM managers which is OOTB. I am exploring if there is a simpler approach, such as adding a “Sen...
Hi Community, I want to exclude 9 users from receiving notifications and these notifications gets triggered by a schedule Jobs which runs daily. Can I use conditional script in the scheduled Job or do I need to write an email script.
Hi everyone, hope you’re doing well!I’m reaching out to get advise to try to avoid unnecessary customization if there’s an OOTB‑aligned alternative.The requirement is to allow the awa_manager role to view their AWA Queue and Assignment Rules from the...
Hi All,How to get Old value of a list collector type variable in onchange client script? I am using below client script but old value always return empty.function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '')...
Hello Folks,We are planning to integrate our ServiceNow instance with Splunk for security event monitoring by forwarding logs from ServiceNow to Cribl and then to Splunk.Has anyone implemented a similar integration? If so, could you please share your...
I am trying to create a service catalog in which I have created list collector variable options which are not visible to end users, so is there any other variable option is available to select multiple options in service catalog.
We have a dashboard visualization that displays a trend by aggregating data for the days of the week. In the default language (English), the report works perfectly and displays all the data correctly (see attached image): However, when we switch the ...
I have a requirement to check if a catalog variable date is between today and 7 days from today. I haven't found a way to do it with catalog policies. Does anyone have a solution for this that they can share with me? I would appreciate it if in addit...
Whenever I submit a Incident,service and service offering should be filled.If this field have no value ,popup a message saying service and service offering are Mandatory and dont save to incident
We have a knowledge base for which articles are added using multiple knowledge article custom templates. we need to control the visibility of articles based on the templates with which article is created.Like, X template articles to be visible for AB...
While going through the best practices documents for knowledge management, I couldn't find any recommendations on the best approach for handling knowledge bases. At the moment, we only have a knowledge base for the Service Desk (end users). However, ...
Hi Community, In Now Assist Virtual Agent, when a user asks for incident status (e.g., “What’s the status of INC13140?”), the response shows incident details (like Number, Description, Status, Assigned to, Last updated, Update summary, etc.) along wi...
Hello; guysI need to show the resolution notes for incident when it's resolved for caller on the employee center Can anyone know how to do it please? Thank you so much
When I triggered the workflow, approvals are triggered, but directly comes into no longer required state and not went grayed out, usually when No longer required state is grayed out
Hi All, We have integrated ORCA with ServiceNow. For specific categories, instead of creating an Incident, we want the integration to create a Problem ticket.To achieve this, we configured a Business Rule. However, it is not working as expected. Curr...
