As a Change User,While I am trying to close the change the requested by field and the assigned to field is not reflecting when I checked at backend both the field has inactive users assigned to it.Now with further investigation, there is a business r...
I'm creating a provider notification that is triggered by an event. I'm unsure if it's possible to pass the event parameters to the Next Experience Content of the notification. Is there a way or isn't possible?
Hi,I am polling ServiceNow after a certain time interval through REST API to retrieve newer Incidents. During every poll, I am passing the sys_updated_on value of last Incident. However, the query is not working. Can someone provide a sample query?
Hi Everyone,We are looking to formalize a continuous improvement process for our Virtual Agent performance by establishing a clear, end-to-end workflow based on Virtual Agent Feedback Tasks (generated from negative user feedback/surveys).Currently, f...
On the Incident form, the header displays the table label ("Incident") along with the record's display value (for example, INC0010001). Is it possible to change the table label dynamically based on a condition? For example, if the Priority is 1, can ...
I cannot apply the filter "is a" to the cmdb_ci table when I am creating a data visualization however it works perfectly when I apply the filter in the cmdb_ci list view. See the images attached The old report builder also allows to use the "is a" f...
Hi, Our requirement is to have a routing based on decision table. This decision table will be used in flow and the flow will be used across several other catalogs. The intention here is to have a common flow having dynamic approvals based on decision...
I am Not able to see the i button for service catalog form for reference filed, could anyone help me with this please. I have attached a snap for reference.Here this variable is reference field which referred to RITM table , but after filling it up ...
Hi Team,We have a requirement to access data across domains.For example, we have two standalone domains: INM and TOP. Under these domains, there are child domains such as INM Sales under INM and Support under TOP.Users from the Support domain need ac...
Hi ServiceNow Community,I’m working on a Virtual Agent use case where I need to display a user-friendly error message when a technical exception or API timeout occurs during a conversation.Requirement:If a Virtual Agent topic encounters an unexpected...
Hello All, I have been circling with NOW Support for over a month on this topic and have gotten 0 progress, so I figured I would ask here. I know about the Create an Incident topic for VA that links the user to a record producer, however, the ask fro...
Hi, Need to make sent and received emails visible in the Activity Stream section of the form. ThanksArun
Hi, I created stages in my workflow as shown below. The stages are displaying correctly on the RITM record, however, they do not appear when a request is submitted through Employee Center. I have already verified that the stages exist in the stage ...
Hi ServiceNow Community, I’m working on a requirement for Virtual Agent / Live Chat where we need to display a greeting message to the requester when a Human Agent joins the chat.Requirement : When the conversation is transferred from Virtual Agent...
Hi, I want the proper documentation and interview questions related to ITSM and integration. If anyone has some material, please provide it to me. thank you