In workplace service Delivery application, I got this after submitting record. what could be the reason behind it? Error - Access to api 'put(sys_user.v_campus_case_email)' from scope 'sn_wsd_case' has been refused due to the api's cross-scope access...
We're using the Now Mobile app with a custom configuration in Mobile App Builder. On iPhone, the Home screen header shows the personalized greeting ("Hello User") next to the avatar and search icon, with the navigation tabs at the bottom.On iPad, the...
The Sentiment Analytics dashboard (/now/conversational-studio/analytics/all) displays "No data available" for all sentiment metrics and "0" for Conversations Analyzed. This is caused by inactive data aggregation scheduled jobs, disabled Now Assist Se...
Hello EveryoneI need to add two fields here exercise method and sub method in the activity sectionThe requirement was in the Business continuity workspace under exercise we have detail tab. In that we have activity section . so , we need to the field...
Hello,I am using CSM Configurable Workspace and would like to change the Japanese display label of the "Assign to me" action.Current label:"自分にアサイン" (Assign to me)Desired label:"受付・対応開始"The action is displayed in the Case form action bar.I confirmed ...
Hi Community Members,What is the supported/recommended ServiceNow approach to send only selected Case attachments in an email notification based on a custom True/False field on the sys_attachment table?For example:u_not_include_in_the_email = false →...
Hello,There is a regular, live report on Platform Analytics. Nothing spectacular.However, some users see the error as below. I have no clue what can be wrong. No logs. No error messages. Unavailability to debug. Anyone got idea? "Unable to display co...
Hello Community,We have an integration where attachments follow this path:Microsoft Copilot→ SAP BTP middleware→ ServiceNow Attachment API→ Virtual Agent/Live Agent Some .xlsx files of approximately 10 KB intermittently show:Looks like that file was ...
Currently we are running NowAssist Virtual Agent on our Zurich version instance. From the end portal, there is a red badge count that notifies how many unread notifications the logged on user has. Need to find the mechanism that is updating the count...
I have a requirement to show a user's previous searches on mobile, as the web version already does. How can i add the search history to mobile app any idea?
Hi Everyone, I’m looking to understand the impact and best practices around updating stale Configuration Items (CIs) to Absent or Retired status in our CMDB. Specifically:Are there any known impacts or risks when changing stale CIs to these statuses?...
Hi everyone I’m a recent graduate currently building my skills in the ServiceNow ecosystem. While learning the platform, I became really interested in how AI is evolving—especially with LLMs and Agentic AI.The idea that AI can not only assist but als...
If a user sets multiple delegates for approvals over the same time range, all of them should receive the approval notification in Virtual Agent via MS Teams. They don't, because of a bug in getDelegatesForUser() in the MSTeamsNotificationBuilderUtilS...
How can we add a “New” button to the Service reference popup/list, as shown in the screenshot, so that users can create a new Service record directly from the popup in UI Builder page
Hi All, I am about to migrate my Helpdesk phone system to Webex Contact Center. I have been working on trying to setup this brand new integration but having challenges and wondering if anyone has successfully set this up that I could work with. Ther...
