ServiceNow Administration Fundamentals (Xanadu)

I have completed ServiceNow Administration Fundamentals (Xanadu) it is showing 99% what to do now? Is my course is done or anything to do?

what is flow designer and workflow how to create workflow explain steps

Insufficient Permissions. Please Check Oauth Token and scope permission.

Hello, We are getting error in Flow Designer while adding user to the AAD or Azure AD groups.Error: "Insufficient Permissions. Please Check Oauth Token and scope permission".It's happening rarely, let us know how to fix this? Please explain on what c...

Open chatbot when user click on catalog item choice

when user select PC software name, As soon as user select, we have to open our chatbot. [PFA SS]Is this possible. if its then how?   

How to hide Insert, Insert and Stay UI action at Incident form

Basically I want to hide these two UI actions from Incident module, but as we know these UI actions are Global one.So I found two options,1) exclude the table from the Global UI action, which is working.2) When I created a copy this and updated the t...

Ticket Dispatch to other Assignment Group

Hi Team, I want to get service-now query to fetch ticket routed to other assignment group actioned by us.  When report is fetched, by seeing report we should be able to know who from our assignment group has performed that action.

Report of all RITMs and their associated tasks

I have multiple open RITM's, where I need to fetch tha status of their associated child RItms status in a report, (i can't say the child ritm's will be only having 'task' they have 'change' as well and might be other tasks)

ServiceNow Provider Notifications: Configuring One-Click Approval in Microsoft Teams

OverviewProvider Notifications allow sending interactive notifications to approvers in Microsoft Teams when an approval is created. Approvers can approve or reject directly from Teams in a single click, without navigating to ServiceNow. Configuration...

Walk up queue propting for Reason for Visit despite no reasons being set

We have had a simple request to have a basic walkup queue configured. The user should not be asked for a Reason for Visit for this particular queue. Despite there being no Reasons configured for this walkup location the reason for visit dropdown box ...

Virtual Agent is unresponsive in MS Teams

I am experiencing an issue with the Virtual Agent in Microsoft Teams.Yesterday, we migrated the Update Set to PROD , which includes a topic and a Script Include used to retrieve the user's contact number for the Incident record.Initially, the Virtual...

Assignment rule scripting based on Central time

Routing Requirement:All incidents and requests for type "corporate" received between 6:00 AM and 5:00 PM Central Time should be assigned to: Group1Any requests outside of this time window should be assigned to: Group2I created two assignemnt groups. ...

Difference Between Asset vs CI

IntroductionIn ServiceNow, the terms Asset and Configuration Item (CI) are often used interchangeably, which can lead to confusion. While they may sometimes represent the same physical item (like a laptop or server), they serve very different purpose...

How to download a template with the fields present in the table. I need to use the template to impor

How to download a template with the fields present in the table. I need to use the template to import for ITAM SERVICENOW Tool implemenation

Assigned To feild should be greyed out if I am not member of the group

Suppose I am part of Group A. I want to assign the incident to Group B.If I am not part of Group B, then Assigned to feild should be greyed out. And I should not be allowed to assign it to any individual from Group B. How can I achieve this?