Hi Everyone, I have a requirement involving Field Encryption (KMF/Platform Encryption) on the Incident table. - I have created a custom field and want to encrypt it using KMF/Field Encryption.- The Incident Caller should be able to view/decrypt the e...
Hi All, We are considering the feasibility of integrating ServiceNow with Cribl and Splunk. The scenario is that in connected mode, ServiceNow will send ITSM information to Cribl that will maintain last good state information. In the event of isola...
Hi I want to update the default text that comes when we click preview on any template. Attached screenshot for reference.Any help would be appreciated
Hi All, when we import change request from one instance to other, only change request gets imported and workflows are not attached to it. can we also import its corresponding workflows from that source instance to target instance?
I am currently stuck on Task 06: Display Audit Results on Compliance Scorecard in the CMDB Health Micro-Certification simulator.Here is what I have already verified and performed:Audits Configuration: Under Compliance > Desired State > Audits, I have...
VirtualAgent stopped working in Microsoft Teams ChatWhen you say hi, they respond with, "We are experiencing technical issues and are unable to continue this conversation."It was working until now, but suddenly an error like this started appearing.Ot...
There is no change and problem modules in Australia PDI when logged in as admin. Any idea of this?
OverviewProvider Notifications allow sending interactive notifications to approvers in Microsoft Teams when an approval is created. Approvers can approve or reject directly from Teams in a single click, without navigating to ServiceNow. Configuration...
There is a requirement to auto resolve incidents based on short description as soon as it is assigned to any group. NOTE:-- Incidents are created from integration (i.e. Affected user is integration user).Thank you
Hi Community, We are working to enable a functionality to transfer a WSD Case (task inherited) to incident. We do not have Universal Request installed right now - hence working on a custom implementation. Our logic includes below artifacts1. UI Actio...
Hi. I'm involved in application support for an application that has both internal and external users (customers). One of the customers raised a request via email, and I want to log it in servicenow as an incident ticket. I can't paste their email Id ...
A new user has joined our servicenow org, I have been asked to provide him access to SIR workspace. how to check which role or group has access to it
Hi Team, can anyone help here please.when user enter different search i need to connect to live agent if search term exists show respective topics.It is continuous going in this loop.
We are not receiving ServiceNow Teams Actionable Notifications when an active conversation is in progress. How can we mitigate or overcome this limitation?
If anyone can help me with the 7.4.1 activity in the IT Service Management (ITSM) Implementation (Zurich) course, I would appreciate. The only state that appeared to me was the authorize state. So I created theses change models (7.2.1) and those stat...
