Type field in Emergency change

pragadeesh254
Tera Contributor

‎12-03-2025 10:56 AM

When we create an Emergency change via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.

 

pragadeesh254_1-1764788117183.png

 

 

 

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prajaktajga
Mega Guru

‎12-03-2025 09:07 PM

Hello @pragadeesh254 ,

 

No we don't have any OOO functionality to implement this. You can simply create UI Policy or Client script.

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Sarthak Kashyap
Mega Sage

‎12-03-2025 09:23 PM

Hi @pragadeesh254 ,

 

I checked your problem but we don't have anything for type when state is Emergency, but I found one UI Policy which works when State is new and making type as read-only.

 

Check below link 

yourInstance.service-now.com/sys_ui_policy.do?sys_id=16e82ea787433200277eff0b84e3ecb7&sysparm_view=advanced&sysparm_view_forced=true

 

SarthakKashyap_0-1764825683170.png

You can create new UI Policy for your issue

 

Please mark my answer correct and helpful if this works for you 

Thanks and Regards,

Sarthak

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