Unable to access report

[UmamaheshC32034]

Hello,

After the Australia release, we have been experiencing an issue when accessing reports that were created prior to the release.

Although I have all the required roles and permissions to access these reports, I am still unable to view them. When I open the reports, the message "No records to show" is displayed. Please refer to the attached screenshot for reference.

Could someone please assist in investigating this issue?

Thank you.

[PoonkodiS]

Hi @UmamaheshC32034 

Troubleshoot report_view ACL access-denied errors on reports and dashboards - Support and Troublesho...

[AndersBGS]

Hi @UmamaheshC32034 

From the screenshot shared you have access to the report but there is no data available. Try edit the report and look at the data source - this could be the issue. 

[Tanushree Maiti]

Hi @UmamaheshC32034 

Reports no longer public

On upgrade to Australia, all public Core UI reports are unpublished to enhance security awareness and control. The glide.report.published_reports.enabled property on all Core UI reports is set to false. Users with the report_admin role can navigate to the sys_report_public table to view unpublished reports and enable the public capacity or enable sharing with logged in users inside the platform. For more information, see (Legacy) Publish a report.

Refer: Report permission issues 

             Known Issue: Dashboards&Reports broken after replacing Performance Analytics with Platform Analytics 

Check 

 KB1578131 Platform Analytics Migration Center guidelines and troubleshooting 

https://www.youtube.com/watch?v=OA2mWEIEhuI

Platform Analytics Migration Center 

 Analytics, Intelligence, and Reporting release notes 

https://www.frox.ch/en/newsroom/blog-articles/servicenow-platform-analytics-reports-dashboard/

https://www.linkedin.com/posts/soerenmaucher_take-action-by-march-2026-heres-what-activity-731632415...

Refer this article:  Important Update on Legacy Reporting and Analytics with Australia Release