Unable to create problem task

Research
Tera Guru

Hi 

I am Unable to create Problem task there is some error Invalid update 

even after deactivating current.setAbortAction(true);

But I am able to create problem task in Service operation workspace (SOW)view that is agent view

not able to figure it 
please help me
Thanks




Research_0-1741524883923.png

 

1 REPLY 1

Robbie
Kilo Patron
Kilo Patron

Hi @Research,

 

An "Invalid update" error message is typically displayed when one or more fields on the form view have an invalid value in it. Essentially, a field causing the error either does not support the inputted value or is unable to create a reference in the case of reference fields.

 

Whilst it sounds obvious, the fix is to add a correct value to the erroneous field.

Or as a workaround, you can remove the field from the view.

 

Based on your screen shot, it looks like the Assignment group is Mandatory but doesn't have a valid value, or it's empty but the system believes it's populated as the asterisk next to it to signify it's mandatory is not red.

Try change the Assignment Group value to ensure it's populated correctly.

 

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.




Thanks, Robbie