Unable to create service offering CI record.

[Balamurugan R2]

when trying to insert service offering ci record from flow, getting this error.

Parent field is Technical service CI which has status - Requirements.

-- "Background message, type:error, message: The parent service is not in Operational state, this offering cannot be made Requirements."

-- Error occured while inserting record: Operation against file 'service_offering' was aborted by Business Rule 'Validate parent's operational state^e431548b87079e50f4dc624e8bbb35bb'. Business Rule Stack:Validate parent's operational state

[Mark Manders · Accepted solution]

The error already states the issue: you can't add a service offering related to a parent that is not operational. So either change the operational state of the parent, or adjust the BR that is blocking it.

[AJ2025]

I do have my parent technical service as operational but I still get this error when creating a service offering under it - "The parent service is not in Operational state". Any hints? Thanks

[Mark Manders]

Check the BR and see if it is checking for the correct tables.

[AJ2025]

Sorry do you know which BR it is by any chance? Thanks Mark