How do you disable or turn of the alert that generates this warning?:"MID Server SERVERNAME-DISCOVERY has logged in with MID username xx_xxxx_xx while that username is already in use". We know why this alert is generating, but we do not want to see ...
How do I calculate and track SLAs accurately for incident tickets?
How to hide "Options" on the catalog form when we select 2 fields with type "check boxes" with order one by one.
Hello All, I have requirement In virtual assistance like when user logged in VA on portal if the user selects the Catalog as the topic then in the flow we have to give a script Action to check the user is having role "ITIL" then it should show the t...
Hi,I have to provide users access to articles that have been retired. However, access to the retired articles is restricted to knowledge admins only.I don't feel considering giving the user the knowledge admin role. Since, it will provide them to mod...
Hi, We have a requirement to add a new virtual agent topic called "Raise a Request" to the "Show me everything" list.This topic should create a service request based on the details provided by the user and the VA should prompt the user with the manda...
Hi,Can we update Incident record's [Additional comments] and [Work notes] in another Instance using Ebonding Spoke?Can we create/update Knowledge in another Instance using Ebonding Spoke Or using another Spoke?Can anyone clarify it please.
Hi, We have a custom table which is extended basically from Task table. Lets call its as a Table A. There are other 3 tables, which are extended from Table A. Lets call them as B,C and D. If we open table A list, we can see table B,C and data. Click...
I have a requirement to send an approval from sc_request table based on the catalog item variable. Already a workflow is running on the sc_request table to create a task. Now I need to add an approval before creating the task.I have Financial Approva...
Hi , I have 2 catalog items , one should be visible for logged in user(with attachment enable) and other is for logged out user(attachment disable) . so for logged out user it's working fine - available for - public and not available for empty I have...
Hi All,I am using this OOTB topic name: Dynamic Greeting Topic and it is showing the open issues of mine. When I click on that 95 open issues link it is redirecting me to the SP portal but I want to redirect to ESC portal Please help me to resolve th...
Hello All, We have made the "Change Request" field type on incident to the "List" type and changed the "Max length" size to 4000. However, when I tries to revert it back the type and max length, Type get changed to "Reference" but the " Max length" i...
As far as I know, there are a couple of ways for Agents to communicate with other agents and customers in ServiceNow. I’m not addressing the use case where customers initiate conversations with Agents (such as through Virtual Agent), but rather focus...
