Need a help with output responses for Virtual Agent through MS TeamsIn MS Teams - When displaying the bot response(text and hyper link) through 'html' component fonts are in different format(fonts/sizes are different and larger) compared to Portal Vi...
How can I create backlog that show the backlog number changes daily without the backlog that had been resolved change like above time series?
Hello, I need assistance with how to have two different notifications configured for Surveys. I have created a standard survey using survey designer and we have another survey using a custom script that includes emojies as a tigger when they reply to...
Hello, I created a business for restricting the ITIL Role - Incident Table to assignment group and assign to me. Unfortunately, it is too restrictive. The ITIL User doesn't see anything.Please advise,Thanks,
My scenario is Based on agent location and Time zone we need to auto assign the tickets by using Advanced work assignment.Can you please any one help me on this scenario.
I am using list collector for a field which reference to cmdb_ci_service table and setting these services in description of RITM using flow designer.I am able to select multiple services in field but when the request is submitted, description field i...
Hello All, Can please someone help me with the Fix script to close the REQ RITM SCTASK records which are active and updated before one year ago.i have below encoded queryactive=true^sys_updated_on<javascript:gs.beginningOfOneYearAgo() Thanks
hello I have tried to autopopulate the cab approver comments in to the cab recommendation fieldhere's the below code (function executeRule(current, previous /*null when async*/ ) { var gr = new GlideRecord('change_request'); gr.get(current.sysa...
When an incident is created, we need to check the short description for keywords and the assignment group. We should then look up these keywords in the label table. If we find matched labels with the short description keywords, we need to ensure that...
I've created a bar report on the risk table, grouped by category and stacked by residual risk score. Now, I'd like to assign static colors for each risk score. For example, red for high, gray for empty, yellow for low, etc. Can someone help me with t...
Hi, If i look at my inbound emails all of the User ID's are the same person which happens to be the first active user (fulfiller) in our list - any thoughts as to why this maybe happening? It's fine in Prod but not in Test. For example if i send an ...
Hi Everyone, Is there a possibility to show different name for setup topics in "show me everything" button and in the message"You'd like help with {0}. Is that right? ". Because we want this message to look like a chat message, to fit with"You'd lik...
Hi All,In service operations workspace, when we use agent assist , the KB articles are shown based on the short description of the incident. Our customer wants to sort it based on the short description and to be sorted based on the latest updated dat...
How to hide some variables in the portal to specific users/roles. These variables should be only visible to approvers and to a user whose name was mentioned in the request form. This is for HR Application
Hey I know awa can be used for routing tickets to live agent. But can it be used to just assign tickets to existing assignment groups based on conditions ?
