I am attemping to add the catalog item variables onto the "Request Opened" email notification. Here is what the RITM's output as... the questions appear as "undefined" and any answer which is a reference lookup shows its sys_id value instead of the d...
Currently On Vancouver and seeking a solution to measure file delivery by using Service Offering Commitments. Assuming it has something to do with commitment type = SLA?
Hi, I am trying to display an error message via below code in a BR on HR Case table, when some conditions are passed. gs.addErrorMessage('test');current.setAbortAction(true); However, instead of printing error message, system showing 'Failed to inser...
I have created a new View named (New View) on my catalog task table. i want this view should be automatically be set when catalog task assignment group is "IT Application". How to configure it?
hello everyone,, i am not able to see "ADD TO GUAGE " option sav in my created report pls help to solve the problem,...
In a normal change request The planned start date should be set to 3 business days and if a user tries to select a past date before the planned start date auto populated then a error message should popup. For example if I raise a change request today...
We recently had a large project complete from a third party for our portal, and we just noticed this odd behavior where a second REQ is being created for every request, but this second REQ does not have any RITM associated and gets CLOSED INCOMPLETE....
hello every I struck while onload client scriptI'm getting the desired result with this scriptdesire result should be pls help me....
Looking to get the user_show_incidents UI Macro to work on Interactions and SCTASK's. I've copied the user_show_incidents macro and amended for Interactions, and that works like a charm. However, for SCTASK it doesn't filter on the user in requested ...
We have a Printer Incident topic in virtual agent which is used to report printer related issues. One of the first questions within this topic asks what function the user is trying to perform (Print/Scan/Copy):We would like to utilise entities to imp...
i want to remove this cross mark conflict embedded list in change request, how to do that?
Hi everyone, at the pressing of a button I need to iterate through the group members so that the manager can assign the task at another member group in a circular and alphabetical manner. 'Circular' means assign automatically and following an alphabe...
I need to show a pop up message using UI page. Please suggest. I want to show the below text when the user selects below conditions on the catalog item.vSystem Type = “SAP ECC System”vSAP System = “AP8, AP9”vSAP Module = “system_Security” or “system_...
Im building a new catalog Item and I want to somehow scan a barcode/asset tag and store them in a variable
