I need to send out a report of all open VITs to every group assigned to VITs daily. The problem is there's 37 groups that are assigned VITs, and this number my increase over time. I do not want to have to create a new report or new scheduled email of...
Hello All, How to attach SLA only on Business time between 9 to 5 PM on weekdays only?
Hello all, what is the condition for SLA Response and Resolution according to best practice? Can anyone helm me on this??
Does anyone know if I can add tags and a tag filter to a VTB guided board? - FYI: I'm not talking about labels... these tags (global tags) are available when looking at the defects and enhancements in a list view
Hello, I have a notification that when sent to a budget holder, contains information regarding the item being purchased. The item has a cost and a recurring cost has also been added, however I see that there isn't field option for total cost that wou...
Hello, I have a custom dashboard page that includes the data visualization. I was able to share it to the appropriate groups that have access in HR cases. The report below is being displayed for admin and it is built using drag and drop in the UI bui...
Hi, Could you help me with something, I am trying to resize the search bar, but it is not working, not sure why, this is my css, input {display: flex;width: 600px;height: 46px;padding: var(--Spacing-spacing-sm, 12px) var(--Spacing-spacing-md, 16px);j...
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow Please help me how can I configure Email Notification with scheduled Job
When I try to create the dictionary override to service offering field for Problem table. Problem table is not visible under the list of tables.I have checked, problem table is extending the Task table. still not working. If anyone have any ideas, pl...
I am experiencing an issue where user are able to see different versions of published articles what can I change so that they only see the current version only?
Hi!! I have a requirement to create a record in particular table and I am planning to use flow designer for the design. When I am trying to get the variables using Get catalog variables action, there is no available variable in list showing. What ma...
Hi,In our system, SNOW sends computer last scan date to ServiceNow everyday through Transform map. We see on SNOW the last scan date is in the format 5/3/2024 3:55:50 PM but in ServiceNow Staging table the last scan date is in format 2024-05-03 03:55...
We have added User Criteria Records to the Can Contribute of certain Knowledge Bases, but users who are not in those User Criteria Records are still able to select the Knowledge Base when creating articles. These users are not Knowledge Base adminis...
Hi guys!!I have a requirement to create a flow for the Virtual Agent that can display the top 5 requested items below the active topics configured for the Virtual Agent. Is this possible?Do you have any guidance or options to help me? Are there examp...
Hi,can anyone help with my query.I am trying to apply archive rule on location table because I want to stop displaying "active=false" locations in reports.But I am not able to select cmn_location table or any incident table in Table name selection fi...
