Resolved! Invalid date on KB article
Hello All,Does anyone know why the KB article is showing an invalid date on the KB article card? It would be incredibly helpful and beneficial for me if this could be accomplished in some way.Thank you!
Forum Posts
How should I re-direct survey page to sp page instead Native UI
Hello Team,When end user clicks on survey link, it's re-directing to the backend native UI with the below mail script. https://xyz.service-now.com/now/nav/ui/classic/params/target/assessment_take2.do%3Fsysparm_assessable_type%3D2f5705e11bb41410dd4d0...
Live Agent idle time
We currently have the OOB for Controlling idle live chat sessions, however this timer is tracking user idle time and a reminder can be set at particular intervals. https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/...
flow error
The following error occurred during flow send email.is there any solution
How to restore a group for a user
Hi All, The user was on leave and the groups and roles that he had has gone now. How can i restore back the group for the user without using the any reference profile to replicate.
Resolved! Notification got triggered to caller but Content (Body) was empty
when notification is getting triggered, then content i.e. Additional comment is not coming, only work notes is coming. What should be checked? Notification which user received:Notification (what it will contain):
Order by attribute for list field in virtual agent
Hi All,I'm using dynamic choice input field in chat bot, its working fine however I want data to be sorted based on the particular field in reference table, is there any option where I can write below condition (ref_ac_order_by=u_order) in chat bot u...
Hide work notes only in the service portal but keep showing in the form view
Hi, I hope everyone are ok. I was trying to hide the work notes only in the services portal and keep the information in the form view. Anyone know how can I do that, or it is possible? Hide in this section: but show in this section: Best regards.
Resolved! Auto Fill userid field using the first initial and lastname of the user when creating new record
Hello Everyone, I am trying to auto fill the userid base on the first initial and lastname that i input. I able to do it using OnSubmit, but what I want to achieve is to use OnChange so that everytime I create a new record in sys_user table it will a...
Cascading Filter Not Working
Hello, Seeking you assistance on how to make the cascading filter work. I can filter the description in the search bar correctly but it doesn't show the results on the reports it is always blank.Anything i miss here? Screenshots attached.
Is there a way to restrict the login.do backend access available for admins and not for ITIL users
Hello SNOW Developers, We have a new requirement from the client. They want to restrict backend access for ITIL users. For instance, if an ITIL user, let's say "abc," attempts to log in to SNOW from the login.do URL using their backend password, the ...
Table
Create one list type field reference to user table when someone remove any values from the list or add any users to the list fields , then it will shows thealert/pop up with the added/removed users list to the end - user use your own table ? Client S...
Resolved! Multi Row Variable Set is not displaying values after changed the internal name
I changed the internal name of Multi Row Variable Set and I updated the name in the catalog client script where the MRVS is used. After submitted the form, the values of the MRVS in the request item are empty. I reverted the internal name of the MRVS...
Utterances are not working for other languages.
We created, trained and published NLU module for different languages. But VA is working fine with English utterances that we have provided manually. But for other added language VA is not picking utterances.
