Unable to remove role(s) from ACL
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‎07-11-2025 07:23 AM
I'm trying to remove the following roles from the kb_category.create ACL but I'm not able to.
sn_customerservice.requester
sn_esm_user
I've elevated my permission to security_admin and still unable to delete. I noticed that the 2 roles are in the Customer Service app so I've switched the scope to Customer Service and results are the same; still unable to remove these roles from the ACL.
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‎07-11-2025 08:31 AM
How'd you do that? With the Insert & Stay approach?
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‎07-11-2025 09:14 AM
@Mike49 yes insert and stay method.
are you good now?
No AI was used in the writing of this post. Pure #GlideFather only
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‎07-11-2025 08:51 AM
One method worked. I exported the OOB version from my PDI, deleted the ACL in my instance and imported the OOB version.
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‎07-11-2025 10:52 AM
I'm waiting for a response from HI Support because I'm curious to know why I can't delete them. I'll post their response when I get one.
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‎10-03-2025 09:45 AM
What you can do is:
Confirm that you have this plugin installed: Contextual Security: Role Management V2
Then to go to the sysauto_script table and find this job: Addresses User Has Role Errors
Execute the job
Wait until is finish ( you can review the system logs, look for this message: "Finished fix_sys_user_has_role fix job!"
