Hey gurus, Can anyone tell me how to turn on the Agent Responses (Response Templates) in our SOW UI Builder configuration? - BTW: they work in the default viewI've tried to follow the directions that AI has sent me but the labelling doesn't match an...
Hi Team,I need to create the following reports:% of Incidents Caused by a Change% of P1 Incidents with an Associated ProblemI tried creating the first report as shown in the screenshot, but it is not displaying the expected results.For the “Caused by...
I’d like clarification on the Origin and Origin Table fields:What is their intended purpose in the Incident table?How are they populated (manually, via integrations, or system processes)?Are they primarily used for tracking where the incident was cre...
Hi there,I, am trying to make minimize icon of VA to "red circle" with "black X " in it. Could you please share any document which I can refer to achieve this requirement. Is there any OOTB way to achieve it? Thanks!
I am setting up Domain Separation in ServiceNow. I have two systems: one from which I am exporting data and another to which I am importing it. I need the imported data to be domain-separated on the destination instance, but the source system does no...
How do I enforce security best practices in ServiceNow?
Hi Community,I’m trying to identify the out-of-box mechanism responsible for automatically resolving records after they remain in “Awaiting Caller” for a certain number of days.In our instance this behaviour applies to multiple tables, including:Inci...
Hi there, I wanted to change how "End Chat" icon looks in ServiceNow. I wanted to make it like "Red Circle" with black "X" in it. Could you please let me know how this can be achieved? and is there any way to make this change without any customizat...
Hi All, I am writing the script in the sc_request workflow (wait for condition) that untill the all the RITM is not approved the REQ show requeste but below script is not working in the wait for condition.answer = (function () { if (!current || ...
Hello team, we are trying to interate between Jira to SN [ Inbound] - we have created few custom fields in Jira , but we canot find the custom fields in Servicenow flow designer action item [ for example in lookup record] , we are using Jira spoke. d...
Hello Everybody, How can I capture a Performance Analytics (PA) dashboard in an update set or export the PA dashboard?I created a dashboard as per the requirement, but I’m unable to find an option to export the PA dashboard or include it in an update...
I have duplicated the OTB edit ui action andnew GlideRecord(current.getTableName())).canCreate() && RP.isManyToMany() && !RP.getListControl().isOmitEditButton() && current.getTablename()!='u_service_option'; This is not working
Hi Everyone, I have a report, that shows results of the "sla_breakdown_by_assignment" table. It shows all the groups that touched the incident and consumed time in the sla task. It is handy for seeing who consumed the most business elapsed time, cont...
Hi Team, I am working on Major Incident Management Set up. As per the process, when the MI is promoted, ticket will be auto assigned to Major Incident Support team and they will manage the entire incident life cycle.Ask is to only notify (SMS, email ...
Hello,I have catalog item variables, manager and assignment group, that a user inputs on a catalog item form.In the workflow I need to assign it to catalog task in catalog task activity advanced script. I'm able to get assignment group information b...