Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

ESC portal author view link

there is an extra link(Author view) button appearing in ESC portal after upgrade to zurich version. I check element but didn't found anything. Anyone knows if they face this issue or how to remove this link. 

Hafsa1_0-1761708405615.png
Hafsa1 by Mega Sage
  • 1317 Views
  • 4 replies
  • 2 helpfuls

Personalize project summary email

Hey Team,What is the best way to personalize the project summary email? I have a business case to use enterprise branding, so I'd like to use the existing template and replace the OOB images with the company logo. Cheers,Cam ^..^

Cam Necko by Tera Contributor
  • 451 Views
  • 1 replies
  • 0 helpfuls

Version of knowledge article removal

Hi All,I want to remove version of knowledge article. I my instance I enabled versioning of article so if any update happen with same number multiple article available.Example: I have knowledge article is KB00023. Now, I updated and it have multiple ...

Request to Enable HRSD Pro Features

Hello,Please enable HR Service Delivery Pro entitlements for our sub-production instance, including:- com.snc.hr.lifecycle (Lifecycle Events)- com.snc.hr_journey (Employee Journeys)We have an active HRSD Pro subscription.Instance Name:https://dev3023...

Resolved! Debug log

.Which is one that performs debug logging in server side?a. Gs.debug()b. Gs.log()c. Gs.print()d. Gs.info(

Pranai by Tera Expert
  • 1732 Views
  • 3 replies
  • 2 helpfuls

Setting Survey Question answer with Default Value

Hi Team, We have a Survey question called Employee Department, so when User clicks on the survey link, after loading the survey form, the Employee Department should auto populate the value, of logged in user's department. Can anyone help with this qu...

Pooja_95 by Tera Contributor
  • 457 Views
  • 3 replies
  • 0 helpfuls