Hi Team,I’ve completed the ServiceNow Fundamentals On Demand course and CSA Test Prep, and my CSA voucher is showing as unlocked in the Now Learning portal. However, when I try to redeem it on Webassessor, I’m prompted to make a payment.I’ve confirme...
Hi ServiceNow Community, We are looking for guidance for SIR module and CSM (Customer Service Management ) integration where when Case is created also SIR to be created and need to show the data of SIR on CSM case on CSM portal. Any suggestions will ...
Hello All,I am exploring Digital Service Delivery and while creating a new Product I noticed two fields:Configuration Item (CI)Type (with options Service and Product)I would like to understand:Why are these fields present?What is the relationship bet...
Hi Team, We need to Lock/Unlock user in SAP system through the input entered by users in Virtual Agent.Are there any OOB spokes for this integration . Thanks
.1,, What is the integration method for sending the data to third party tool?2. What is the use of report ACL?3. Scenario 1 - How to populate the login user's last 3 incidents on incident form, for this requirement which method is best practice to us...
Hello Team,I've a RITM with a question about the quantity of Routers.I want to create a dashboard or a report where I can sum/have the value of the question for each RITM. I found something in the tables sc_item_option_mtom_list.do and sc_item_option...
Hi All, In the catalog item we have a reference field which refers to a custom table. The custom table has many records. Some are created manually, some are created through import set and transform map and some directly through the catalog item reque...
In this Rohit Sharma table, the task is that when we select a group in the Assignment Group field, then in the Assigned To field, it should display only the members of that particular group, not all users. Please write me the script. Please help on w...
"I want to create PA reports on Incident Priority-wise , Resolution SLA and display the results as percentages in a bar chart. Currently, the issue is that the data is not showing correctly."I want the Data is below the screenshot.Please give me cor...
I currently have the ServiceNow Jira integration set up for creating and synchronizing Jira issues. The next phase is to pull the Release from Jira into ServiceNow's change management module. At this time, I don't see a way to look up releases in ...
Hi everyone,I'm trying to automate a test case using Automated Test Framework (ATF) in HR Agent Workspace. The scenario involves impersonating an HR Agent, navigating to HR Agent Workspace, and creating an HR Case with specific values (service, categ...
I wanted to create a report in ServiceNow which should show total number of incidents whose state is new, acknowledged, in progress and on hold except resolved, closed and cancelled on every weekend for this year(2025) irrespective of when the incide...
1. Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.2. Using Assignment Lookup Rules, make sure that Incidents created ...
How to add attachments on interaction record using inbound actions .
Hello Community, My team has a requirement to use a Request For variable type and to enable the Also Request For option for a catalog item. The catch is that if the Also Request For option is selected, and that variable is populated, we need to remo...
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