Users with approver role are landing directly on Backend (ITIL View) and not on Portal

[Rahil Mirza]

I am facing an issue where users are landing directly on ITIL view instead of the portal, I have checked the roles and it is only approver_user, also users are able to see reports.

[Community Alums]

Hi @Rahil Mirza ,

Check for ACLs or check for Parent role if any.