I need to have a user criteria in "Available for" section of record producer.criteria is - if any user belong to 2 groups (A and B) and have "HR Team" in his HR profile's "Job code" field, then only this record producer should be visible.how to match...
Hello everyone, We are adding the awesome System Status v2 found in the Share portal and developed by Andrew Albury-Dor and we noticed that users without a role, when clicking the button I'm Affected Too in the Current Status widget, the incident cre...
Hi, How to trigger/send notification with specific user name(FROM address with specific user name). Thank you.
We just upgraded to Washington DC and faced an issue within the Org Chart widget (Organization Chart (EC)).This is what it looked like in Vancouver:and this is what we got after an upgrade:No styling to the card container at all. For managers it work...
Hi, Assigned to field is list collector data type. when active value changes into false into sys_user table, the value should deactivate into assigned_to field also(cmdb_Ci table). I have tried the below script but it removed all assigned_to field va...
Hello, Is there any value calculator, ROI template available to show the value of Virtual Agent post- implementation ? (E.g. productivity gains, savings, optimization, CX,etc)I believe there are many ServiceNow customers who has Virtual Agent, I woul...
on my ATF test how to resolve conflicts on normal change request I already set recommended dates for the start and end planned date but it does not change the conflict status from conflict value which is happing on ATF test but working on normal pro...
Hi all,I have a a field on a catalog item called risk ending date(It can be either date or date/time type). I need to send an email notification before 90th,60th and 30th days of it's ending date. I used this script in the timer activity but the time...
I want to have a link on an external site so users can submit a request. What is a better way to do this? IS a custom application right way or catalog item? We dont want users logging in to servicenow so wondering what would be a better solution.
I have a requirement to create an incident from an inbound email address within a distribution list. We have configured the Email address within the distribution list to create incidents. When the email address is emailed directly, an incident is suc...
I am trying to build a Reference qual for a list collector in a catalog item. The list collector needs to pull all assets assigned to the a user in the alm_asset table as long as the assigned_to matches the PMR_opened_for field n the catalog item. I ...
Using flow designer i am using a list collector to select articles from a table (cmdb_ci_inf_software) How do i trigger catalog tasks based on the selection?I am trying to use if (varable) is true
Hi All,In my instance, I have two tables:User IncidentSoftware IncidentOn the User Incident table, there is a field called "Related Software Incident."On the Software Incident table, there is a related list called "User Incidents."The query is:When a...
Hello Team, ServiceNow is on Intranet. We want to enable MFA(Multi Factor Authentication) alone for one single domain. Is it possible, and how we can do that ? thanks in advance
