I really would appreciate some assistance with this... I've been looking everywhere and don't know how I can get the bot response to give a summary of the chat conversation. Can someone please show me on how I can create this??? I would like the yell...
hello team, Requirement : customers have csv file data in their system. So, they want that data to be imported/loaded into ServiceNow and create a report from it. Note : this should be done on daily basis. How we can achieve this ? thanks in advance
Hello , I want to create a new tab for Task SLA's in Service Operations Workspace like we have in Agent Workspace. How to configure that ?
Hi Team, My manager ask me to pull out the report for response and resolution SLA for the team and assignment group,kindly help me with the same what filter i can apply. Regards,Garvit
Hi Team, I want to create a dashboard which consist of avg number of ticket resolved per individual per monthKindly suggest what filter i can apply for that. Regards.Garvit
I want to create reports for standard change, Normal CHG, Emergency CHG which show volume and % for it.Can I do it in simple report or need to use Performance Analytics widgets? It will be helpful if guided step by step. I try it by simple report fo...
Hello EveryoneRecently I got a requirement that Resolve button on case form should be grade out when we click Send For Approval button on form header (as shown in the screenshot).Could you please help me to achieve it ? Thanks in advanceNagurbi
Hello, Would like to add "Walk-up appointment booking" from the incident record page, need to implement this in the Platform native UI. Thanks
Hi Everyone , We are having one requirment , in which the field is List type , and the user want to select multiple records in single time not one by one , can someone suggest how we can proceed further ?it is possible to add check box inthe pop up w...
Hello, Can anyone please help on the below requirement. I have one list collector variable which is referring to user table. I need to give the condtion in flow designer is if that list collector variable does not any value then task will not get cre...
Hi All, In the list view, i want to clear the Assigned to field if the Assignment group changes. Can anyone please correct my below code :onCellEdit : if(newvalue) { g_form.setValue('assigned_to',''); saveAndClose = true; /...
Good morning, I am attempting to create a new catalog item with two fields, "IT Application Support Group" and "Support Group Contact"The top box references the sys_group table, and the bottom box references the sys_user table. What I am trying to do...
Hello,We have a requirement that when an incident is in a closed state and a user replies to the same email chain associated with that incident, an automated email should be triggered from ServiceNow. This email should notify the user and everyone on...
Hello, I'm trying to find out where are these feedback's like or dislike are saved in ServiceNow and how to view it? Thank you.
Hi Community Guys, I have a dough in incident form. While I create a new incident form the activity due field is populate "Unknown" and I move the state for activity due field is populated. How it is possible is it any OOB function running behind the...
