How can we make sure that each and every SR ( service request) raised is automatically assigned to the relevant team and and to team member in the that team? In order to reduce the efforts of manually assigning the SRs to the appropriate assignment g...
Hi,I am looking at adding an image to the notification users receive when being asked to complete a survey and also when that image is clicked to take them direct to the survey relating to the incident they received the notification for.Up to now my ...
Hi All , I have a requirement , where we have approvals for the change request which gets triggered through workflow , we have a cab definition setup in ServiceNow for the US Region , if all the conditions in the cab definition meet it should skip a...
have tried the standard major issue management function from Customer Service(CSM), but then when I tried to click Propose Major Case button then filled in work notes and business impact and click Propose, the business impact information is not ente...
Automating add and remove users from the group with approval when catalog request is submitted and close the request with close notes.
Hello Community,I’m customizing the configuarble Workspace in ServiceNow and have encountered an issue with opening a specific Record Producer . My goal is to add a menu item in configuarble Workspace that opens the Record Producer in the classic UI,...
If i take ITSM and FSM as one and as separately how the integration differs for developer to integrate the API's to raise tickets on behalf and what are the APIS for ITSM and FSM tables used or is there a common api for both if they both takes as on...
Hello All, I have the below requirement. I have three types field. Here the total duration is not giving the correct result. I have written the below before business rule script. (function executeRule(current, previous /*null when async*/) {var star...
Hello - if one is creating a form and adding custom fields to a table - is there anywhere to store a description of the custom field? I see in the documentation you can of course assign the label, type, default etc - but I don't see anywhere that ca...
Is there a way for Virtual Agent to identify trends in incidents and notify users?For example, if a user asks VA: Why is appX slow today? ... can VA determine if there's an issue with appX and advise the user? Or will this require custom code?
Hi All and @Brad Bowman I am auto populating some data in mrvs with the help of on change catalog client script. I want to hide '' Remove all '' button from MRVS so no one can delete the row from mrvs. I have tried the logic that I found from commun...
Hello I have a Record Producer that uses a Catalog Variable set up to be a Lookup Select Box as per the requirements of my client. I am trying to set up this variable to return a reference but it doesn't appear to be doing that. It's returning a St...
Hello I would like to know if it's possible to use ITSM TI in a CSM/FSM Workspace or it is reserved only for Service Operations Workspace ? Best regards, Nenad
Hello,I want to change the French translation of 'Overview' from 'Vue d'ensemble' to 'Vue d'ensemble de mes tickets', how can i do this change ?
How to pause SLA if Keywords matches.Like if incident comments or work notes contains "Test123" SLA needs to be stopped.
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