Variables not saving in sctasks

[Swathi Meka]

I am trying to enter a value for a variable on Sctask and once I hit the save button, the values were not saving. I checked the UI policies and client scripts and all and nothing is impacting it. Also we are facing this issue after we upgraded our instance to Zurich.

[Sandeep Rajput]

@Swathi Meka Did you get a chance to check this KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1064636.

[Swathi Meka]

I checked it and it is not storing the value on the variable ownership table as well.

[Sandeep Rajput]

@Swathi Meka Try logging a case with ServiceNow support team if this issue started appearing post upgrade.

[Tanushree Maiti]

Hi @Swathi Meka 

1)To resolve the issue, unchecking the field 'Clear the variable value' in the Catalog UI Policy Action (Which is applies to Catalog task) will stop that behavior.

Once unchecked, the value will not clear from the variable editor and it should display.

Refer: KB1064636 Value not getting saved on a field in the Variable Editor of a Task record 

2.