Make Rejection comments mandatory when an approver rejecting from email

[vinitaraico]

Hi Team,

I have a requirement, When approver reject a request via email  Make Rejection comments mandatory. Kindly suggest some approach to complete this requirement

[abbasshaik4]

Hello @vinitaraico,

Alternatively, you can use the method from the Service portal you can customise; please refer to the link below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720583

If it is helpful, please hit the thumbs-up button and accept the correct solution; by referring to this solution in the future, it will be helpful to them.

Thanks & Regards,

Abbas Shaik
ServiceNow Community Rising Star (2024-25)

[Ankur Bawiskar]

@vinitaraico 

if user is going to reject via portal then it is not OOTB that it will ask rejection comments. you will require a custom solution for that

[HowTo] Enable Mandatory Approval Comments on the Service Portal in one minute (/w eSignuature suppo... 

if user is going to reject via email then you can force mandatory comments.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@vinitaraico 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[vinitaraico]

Hi Ankur,

I am looking for restriction when approver approve via email.