Variables not saving in sctasks

[Swathi Meka]

I am trying to enter a value for a variable on Sctask and once I hit the save button, the values were not saving. I checked the UI policies and client scripts and all and nothing is impacting it. Also we are facing this issue after we upgraded our instance to Zurich.

[Sandeep Rajput]

@Swathi Meka Did you get a chance to check this KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1064636.

[Swathi Meka]

I checked it and it is not storing the value on the variable ownership table as well.

[Sandeep Rajput]

@Swathi Meka Try logging a case with ServiceNow support team if this issue started appearing post upgrade.

[Tanushree Maiti]

Hi @Swathi Meka 

If you get error like me -

"You recently requested the "Activate all Software Asset Management Professional plugins" plugin to be activated on your personal development instance: devxxxxx. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow Developer Community.

Please follow these post : Install SAM Pro on PDI