virtual agent and teams integration security

[Snow consultan1]

Hi,

we are trying to integrate ServiceNow virtual agent with Microsoft. wanted to understand the architecture of integration and how the security component works?

what level of security/what layer of security rules works?

how the authentication works?

it would be great if anyone can share architecture and security component of integration

Thanks,

[Abbas_5]

Hello @Snow consultan1,

Please refer to the below link's:
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/task/...

https://www.youtube.com/watch?v=pk0a_uEy11U

If it is helpful, please mark it as helpful and accept the correct solution.

Thanks & Regards,

Abbas Shaik

[Snow consultan1]

Hi

Thanks for the reply. it help from configuration but it doesnot talks about how the authentication works and what security is applicable for the integration?

BR

[mahdisaidan]

Hello,

I'am facing the exact same requirement, did you had an answer ?

Thank you in advance.