Test migrating a report to the new platform analytics experience that ISN'T part of a dashboard
Is there a way to test migrating a report to the new Platform Analytics experience that isn't part of a dashboard?
Forum Posts
Refreshing the NLU Models in an Instance
Hello everyone, I have multiple SN instances. All of the NLU models between the instances have become out of sync, i. e. the model on our dev instance is not the same as the one on our QA instance. We have always used update sets to transfer models f...
Counter should update based on the due date
In the Risk event form, Due Date: Add ‘Counter’ field in the Key dates section. The counter field should updated based on the Due date changes.Due date in the Risk Event Task should not be greater than Risk Event due date.Scenario 1: If a due date is...
I'm creating HR case and it is showing html tag in description field.
Hi, I'm creating HR case and it is showing html tag in description field. When I'm creating HR case using backend view it is not showing html tag in description field and when I'm creating HR case using portal it is showing html tag(<br/>) in descri...
Resolved! Virtual Agent topic transfers the users to wron queue.
I'm having two queues "queue-1", "queue-2" and "topic-1", "topic-2"on the virtual agent window. When the queue 2 is out of business hours and if the user select the queue-1 topic in the chat window, it is creating work item to the respected queue con...
Hi all
Hi All, I have install Glide Virtual agent & ITSM VIRTUAL AGENT CONVERGATION in our instance.Now we can't see 'Conversational Interfaces Guided Setup' in our instance can you help please. ''
Change Risk Assessment is not returning the correct Risk Values
We have created a new change risk assessment and using the newly created risk assessment in change. But its not returning correct values. Instead of low its returning very high .
Resolved! Increase the number of Breakdowns applicable for Indicator
Hi community, Is it possible to apply more than two breakdown for a indicator? currently im in the Washington DC version
How to set the default value in interactive filters dashboards
I want to set default value in interactive filter Refer below screenshot i have tried as selected some values in the default value field but it is not applying Refer below screenshot Is there any other way please help me on this.Thanks in advance.
Dealing with Open Incidents when migrating to CSDM tables
I am looking for best practice/previous experience with migrating Incidents from using the legacy Business Service table to using CSDM tables. In particular, I am interested in how to deal with open Incidents at the time of cutover. Brief description...
Resolved! "Contact your ServiceNow administrator for permission" message is showing on the dashboard
After the washington DC upgrade, getting this error showing on a few of the reports in the dashboard. This issue came after Platform analytics was enabled.This is a report whose data source is problem table and I have access to problem table but I c...
How to stop the closure of the RITM once the first catalog task set to complete
Hi Team, How to stop the ritm closure once the catalog task set to closed complete. Can u pls help me on this issue. I have tried business rule login on both catalog task and RITM but still the system is changing the RITM state to closed complete.@An...
How to add comment as sys user in flowdesigner (subflow)
Hi, I am not a coder, so i am unsure how to add a comment to a RITM as the sys user in subflow.Example:I would like to know how to change that additional comment to be added as the sys user using: current.work_notes.setJournalEntry(""messages"", 'Sys...
Where to store rack unit info?
We are transitioning our CMDB from a homegrown tool to ServiceNow. Data Center group has purchased dcTrack, so will be storing extensive details there.Existing system has the following data.Current plan is to use the following cmdb_ci tables to repre...
client script on load using asynchronous
pls tell the error in the coding as on running the script the email filed is undefined@client scripts if (g_form.isNewRecord()) { g_form.setValue('u_caller', g_user.userID); var caller = g_form.getReference('u_caller', getCallerDetails...
