Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Prepopulate multirow variable with form variable

Hi, I have a variable inside a multirow variable set named 'user type' i have a similar variable in the form outside of the multirow. I want to make it so, once i select the user_type outside of the multirow, and once i open the mrv this variable is ...

mipalm by Tera Guru
  • 680 Views
  • 6 replies
  • 1 helpfuls

Embedded hyperlinks in Close Notes

Hi, I have a workflow which generates Close Notes to be displayed in a Notification in the Resolution Section.I can't find a way to add embedded hyperlinks into the Close Notes because it will display the notification with the HTML syntax instead. (s...

dani456ni by Tera Contributor
  • 574 Views
  • 5 replies
  • 0 helpfuls

see all the related CI records for the user

As a Service Desk Tech from the call screen we would like to see all the related CI records for the user.  This would be helpful for both Incident and Service Request because it allows the tech to see what is already assigned to the user.

Restrict the display of topics.

I want to control which Topics are displayed per portal.I have a context variable called liveagent_portal that I think I can use, but I don't know how to do it.If anyone has any insight, please let me know.

Notification not sending for all the case records.

Hi Team,below the scheduled job I created for notification to send in advanced for given interval time when the certificate is getting expired. Here, for example if i have 4 certificate to be expired in 15days and 30 days then for 1 record alone this...