Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to approve ritm in REST API via ATF

Hello Folks, We are automating the submission of service catalogue via REST API ( ATF ). We are able to get the RITM value ( Payload ), we have followed the below KB article. How to submit a catalog item using REST API - Support and Troubleshooting (...

Jayalakshmi by Tera Contributor
  • 330 Views
  • 1 replies
  • 0 helpfuls

Manager sync issue for duplicate names

Users are getting populated from Azure and if they are getting the same name, manager of user is not getting populated correctly.Suppose if there are 2 sam and both sam's manager are different but since name is same due to which manager name is not g...

nivethika by Tera Contributor
  • 293 Views
  • 1 replies
  • 0 helpfuls

Set Value of a choice as a reference field.

Set Value of a choice as a reference field. There is this field role which is choice as a reference and it's having values table records as DE and I want to replace that DE with Duty Engineer. I want to do this more than 1000 records. Note now DE cho...

UI action for cancel flow

Hi All.When i initiate the Cancel Renewal UI action. I need to bring the info message that, instead of cancelling the renewal do you need to revoke the certificate. If yes, then it should redirect to a catalog which i use. if user click the info mess...