Add Reopen Incident UI Action to ESC
Where do I add the UI Action to reopen an Incident once it´s closed so that it appears in the ESC?
Forum Posts
Resolved! I need to populate the current date and time in the below attached variables when perform restart im
I need to populate the current date and time in the below attached variables when perform restart immediately is checked. Please suggest
Requested Item - Change Item after closed
I am trying to clean up data for proper trending analysis but our General Request Item is being overutilized as it has now become the first item in the dynamic 'Popular Items' list. Is there a way to change / correct the item from General Request af...
Work Notes take out mandatory in Service operations workspace
Hello,How can take out the mandatory for the field work_notes in the compose section of the agent operations workspace for incidents.I need to remove the mandatory from the work_notes field, and it does not seem to be controlled from ui policies, cli...
Resolved! When Incident promoted to be Major Incident create Problem Automatically
When Incident promoted to be Major Incident create Problem Automatically
performance analytics workspace dashboard as the default homepage
Can I use a dashboard created with performance Analytics Workspace be used as the homepage, If yes... how?
Resolved! UI Policies Script
I want if the logged-in user is an admin then the 'closed' choice in the 'state' field of the incident form should not be visible.
How to Add URL to Priority Field in Agent workspace view. We have already in ITSM View
Hi Team,Can Someone please help meHow to Add URL to Priority Field in Agent workspace view. We have already in ITSM View
Hostinger Reviews : Best For Hosting My Websites
I recently migrated my website to Hostinger hosting, and I couldn't be more impressed. From the seamless setup process to the lightning-fast performance, Hostinger has exceeded all my expectations. Their user-friendly control panel makes managing my ...
Interactive filter for custom dates
Hello community,I've come across a requirement where I want an Interactive Filter on the dashboard which will let me sort using a custom date range. The default date filter has predefined options like 30 days, 60 days, etc. Below is an image attached...
How do I view ticket details for topic recommendations?
Hello all, I'm trying to install Virtual Agent and am at the Topic Recommendations stage. I ran the topic recommendations and am unsure what I should do with them. For example, the recommended topic "ITSM - Issue - Software - Browser" is outside VA's...
Comments are auto saving in form , after entering something in comments without clicking on post.
Comments are auto saving in form , after entering something in comments without clicking on post.By selecting any UI action on the form, the comments are auto saving without posting, please help me how can I restrict that functionality. I want the co...
[List Collector]How to include the other related details to its answer ?
I have a list collector that I moddified, originally its only department, I modified the variable attribute to include its company . Now , what i hope to achieve is when i select the department , the company should also be included to the answer sepa...
How to create a case from a virtual agent live chat from the customer CSM portal.
Hi Experts, How to create a case from a virtual agent live chat from the customer CSM portal.
When I try to close the sctask it is throwing an error saying that the mandatory details are not fil
When I try to close the sctask it is throwing an error saying that the mandatory details are not filled in, even though I filled all the mandatory details in the form.Please suggest.
