workflow approval process test failed
hello i have created a workflow it is validated and published but when i want to test it it is not working can anyone help me???
Forum Posts
Updating current active hr tasks with a new template that has a checklist
Hello, We have some active HR tasks for which i have to change the template. I thought I could achive this using a Fix Script and yes I was able to update the template but the issue is that the new template has a checklist and that checklist is not t...
Inconsistent time display value on serviceNow incident form
We are currently developing a API call to update 4 timestamp fields (u_function_last_worked, u_issue_start, u_time_resolution_team_assembled, u_mitigation_time) in incident form. Out of the 4 fields, u_function_last_worked is the only one that auto a...
issue with walkup experience display time after daylight saving time adjustment
Our customer had below issue: Having issues with the cmn_schedule: ca_sparkbar_schedule ()It is being used for a location in Walk-Up experience. The current configuration is functioning for managing the hours the location is open. It's open 8am-5pm l...
Skills Matrix - Skills Plug does not appear to have what I need
I've been tasked with building a skills matrix for our organization. We are starting small, just my department, but plan to make it larger as time goes on. To be clear, I am not looking to assign tickets/tasks based on skills (yet). What I am looking...
Resolved! Translated Text of help text of a variable in German
How to show the help text exactly as below including the character < and > with space between the lines-Bitte geben Sie die Kostenstelle im folgenden Format ein: <Werk>-<Kostenstelle><optional: ein Zeichen>
How to pass user id in virtual agent via third party website
Ні,I have a requirement where my website uses sso and id like to pass the user details to SNOW virtual agent so that it can personalise and address the specific user, just like how it currently behaves in the servicenow service portal, where it knows...
Resolved! Variable Sets - Table of fields
Hi there,Can anyone tell me what table has the variable field in the "Variables" tab in a variable set? I've already found the tables for: - the "Included in" tab = Catalog Variable Set [io_set_item] - the List of Variable Sets = Catalog Items and Va...
Report an Issue Record Producer visibility issue
Hi Team,Has anyone experienced discrepancies in record producer visibility between different ServiceNow portals for ITIL users? Specifically, we're encountering an issue where the 'Report an Issue' record producer is visible in service portal for ITI...
Workflow Sequence Paused due to Timer Activity
Hi All, I have an issue in the workflow that I created. In the workflow, when a Catalog Task is completed, it triggers 2 actions- 1) 2nd Catalog Task is created & 2) Timer is started. The issue that I am facing is when the 2nd catalog task is complet...
Restrict to add group to user if the group contains itil or admin to contact(class=contact) users
If I try to add a group(from Groups related list) in User profile(if the user class is 'contact') I should verify if the group has a roles itil or admin. if the group contains I should abort the action or should not allow to add that group. How to ac...
auto populate configuration item on the basis of business service
Hi allI have requirement in record producer variable name 'impacted Application' it refers to business service table and another variable 'Configuration item' refers to cmdb_ci table I need to auto populate Configuration item on the basis of business...
Resolved! Need to hide only one variable in esc portal only, How ?
Hi everyone,i want to hide the one variable (catalog form )only from esc portal how to achieve this ?
Exclude delegates from one catalog item
This thread is several years old and I can't find anything newer that might include newer tech. I have one catalog item that requires an approval from a specific group of people (and is a separate group in ServiceNow). I need to exclude it from anyon...
How to add a hyperlink to the message in notification
Hi All,I have a question :Could anyone please tell me how to add a hyperlink to the message in notification? Thank you.
