Hi all,
I am trying to setup a bot to bot conversation using the Virtual Agent API. Its an asynchron conversation.
The VA Design is ready and works entirely perfect within ServiceNow Virtual Agent ecosystem.
When I hit the point in the conversation where the user gets a "calendar widget" to chose a free slot for the appointment booking like this
...the payload from ServiceNow VA API to the Lead Bot shows this as payload:
{
"uiType":"OutputText",
"hideControl":false,
"value":"Sorry, this channel is not supported",
"excludeFromUnreadCount":false,
"shouldSkipTranslation":false,
"shouldForceTranslation":false
}
I wonder if this is a limitation of the Virtual Agent API as it is designed primarily for Conversational purposes and cannot cope with such?
