Virtual Agent Chatbot

[mounikaG2625882]

We have Virtual Agent enabled on multiple portals (sp, csm, business). When I deactivate/hide topics to limit what shows in the SP portal, the change impacts all portals. What is the recommended way to show only a few topics in SP while keeping other portals unaffected (portal-specific topic visibility/config)?

[Sneha KH]

Hello @mounikaG2625882 ,

Try this once:

• Navigate to Conversational Interfaces > Virtual Agent > Designer.

• Open the topic you want to restrict to a specific portal (e.g., the "SP" portal).

• Locate the Condition field.

• Use the vaContext object to check the portal source.

• Enter a script similar to this: 
  (function execute() {
  // Check if the portal is set in the context
  // Replace 'service_portal_sys_id' with the actual sys_id of your SP portal
  if (vaContext.portal == 'your_sp_portal_sys_id_here') {
  return true;
  }
  
  // If you want to hide it from all other portals
  return false;
  })();