How Do I Hide the 'Create Emergency Change' Interceptor on SOW for Incident P3 and P4?

[SpartanW]

Hello all,

I want to hide the 'Create Emergency Change' Model / Interceptor in the Service Operation workspace when the incident priority is P3 or P4.

It should be visible only when the Incident Priority is P1 or P2.

How can we achieve this, and are there any other options for the SOW?

Please see the Pictures.

Thanks.

[GlideFather]

Hi @SpartanW 

you can check the Change models > Emergency

[SpartanW]

Hi @GlideFather , 

How can I add a condition that it only visible to Incident P1 and P2?

[GlideFather]

Perhaps that would need two records - one for P1 and one for P1, both with Type = Emergency..

[SpartanW]

@GlideFather , I created two records with P1 and P2 and Type = Emergency, still showing for the all priority.