Virtual Agent - Filter KB By Category
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02-23-2026 02:29 PM
Hello Team!
I know how to use Contextual Search, but what if I want to filter the results even more granularly?
For example, if I have a category named "Word" in a Knowledge Base containing articles about Microsoft Products, how do I pick up only knowledge articles with the category Word if the user searches for "indent paragraph" (as an example)?
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