Virtual Agent - Filter KB By Category

Raj64
Tera Guru

Hello Team!

 

I know how to use Contextual Search, but what if I want to filter the results even more granularly?

 

For example, if I have a category named "Word" in a Knowledge Base containing articles about Microsoft Products, how do I pick up only knowledge articles with the category Word if the user searches for "indent paragraph" (as an example)?

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