Virtual Agent negative utterances

Barathraj
Tera Contributor

How to handle negative small talk or utterances from  Virtual agent?

 

I have used the default setup topic model and mapped it to a custom small talk topic, trained the model and published it, However, it is triggering the fallback topic instead of the custom small talk topic.

 

Barathraj_0-1701084519862.png

 

Thanks

 

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