Virtual Agent OOTB case conversation not working when user is not admin ie. create case

[ryev_a_]

We have configured Virtual Agent for CSM and copied Out of the box conversations like create case and update case, however when we are testing it with non-admin user but has roles that can create cases the virtual agent is not processing the creation/update of cases.

Has anyone encountered similar scenario? What have you done to resolve it?

Thanks!

[Aditya_hublikar]

Hello @ryev_a_ ,

Have you check which acl roles are applied on that table where you trying to create record via non-admin user ?

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Aditya_hublikar]

Hello @ryev_a_ ,

 I hope you are doing well . Does your query is resolved ?

If my response helps you then mark it as helpful and accept as solution .

Regards,

Aditya,

[ryev_a_]

Thanks for your response. We already raise a case to SN support. We already checked ACL and other access related, roles and fields that are mandatory. Just waiting for the update from sn support.

[Aditya_hublikar]

Hello @ryev_a_ ;

Okay .