Virtual Agent sys_cs_context_profile the OOTB 'Default chat experience' customisation possible??

Sheetal18
Tera Contributor

‎02-27-2025 01:46 AM

Virtual Agent sys_cs_context_profile the OOTB 'Default chat experience' is customization possible??
We have 3 to 5 portals as per region.
If I want to have the custom SETUP topics different for different regions then how it can be done?
'Default chat experience' has to recreated there?? like search and all will be different for different region .

Kindly suggest..

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Community Alums
Not applicable

‎02-27-2025 01:55 AM

Hi @Sheetal18 ,

- 'Active' field is read-only on this table[sys_cs_context_profile, new in Quebec] but by making changes to XML record , customer/users can set it to false

- Any custom chat experience created won't work either if this Out-Of-Box 'Default chat experience' is set to false which leads to Virtual agent not loading.