Could someone kindly provide a detailed explanation and step-by-step guide for creating an on-call schedule template for a 6-person rotation? The schedule details are as follows:Weekend Coverage: 24-hour on-call shiftsWeekday Coverage: 5:00 PM - 9:00...
I have a record producer in the customer service scope where in the attachment attached to that record gets mapped to sys_attachment table which is in the global scope i am getting the cross scope error for which i need to create a cross scope privil...
i want to call script include in filter , how to do this ? pls provide the solution
I want to add a custom logo on the center of the header of the service portal.
business_app is variable selected on form name to display on formlookup it_application_owner name from cmdb_ci_business_app table javascript: new RequestUtils().getAvailableBusinessApp(current.variables.business_app); This is where I need hel...
Hi,I am trying to pass a variable value into scirpt include and set default value.i have 3 variables:var a(reference field)var b(reference field)var c(reference field) var b will be populated based on var a and var c will be based on b. I used auto-p...
Can we add multiple indicators in same analytics HUB.
Hi, We know how INC reassignment counter works.We have a requirement here that the counter should display the number based on group assignment sequence and not the latest counter number. i.e if an assignment group is changed 5 times, the reassignment...
trying to buildup a catalog item using script include where when user put the value for example "serial number" it will give the error that serial number is already exist writing client callable script but stuck to build up a logic any help ?
I want to remove Out of the Box things like order guide details, quantity, price, total $ etc from the submit section of the Order Guide in Service Portal.
NEW <I want the user to be able to use a download button to download the submitted form in pdf format before in a order guide/catalog item on the ServiceNow Service Portal.>OLD <I want the user to be able to use a download button to download the fill...
Hi Team. I do have a use case to build reports on same data that we get on Event table. So to follow the best practices, I have built a custom table and trying to copy the certain field values from Event(sysevent) table to the custom table But someho...
We've noticed some strange behaviour in Virtual Agent when an utterance is entered that there is no Intent for; it loops straight back to the beginning of the greeting topic:The below screenshot shows the example utterance "Help editing videos", whic...
Hi All,I'm creating service request using inbound email action in flow designer. I am using sn_sc.CartJS in custom action to submit the request.I am able to submit the request, but the issue is when the request is created "Requested for" is populated...
I have a variable called device hostname, in this variable I need to show the devices which are available under the site sal code variable in the form and in the second image it is location.Please suggest.
