Is there a way i can use flow designer to parse the email subject? I have a inbound email triggering a flow based on sender and subject. This flow should submit a catalog item with different values from the subject into different variables. the body ...
What I'm trying to do is to filter a list on the CSM workspace home page so that the current user can see only the cases where the current assignment group matches one of the user's groups. The table it is pulling from is a table extended from the Ca...
on table 'x' customer name field is referencing to customer table and auto populating vendor number field value, we created the record by selecting the customer to whom the vendor number is empty, after some days we are updating the vendor number in ...
Hi Community,We have several use cases where we'd like to trigger VA Topics by our iPaaS system (Workato).For example, Workato captures users their password is about to expire. We'd like Workato to send a message to these users on the VA Teams channe...
How to validate the field to allow only numbers,(comma).(dot)Please suggest if script is needed
How to create out of office email message in service catalog?
Hi all,We have a agreement with a vendor that send out emails when we have a request for them.And this email is a notification of a sctask that is part of a RITM. This is easy to configure and is running currently.However in this email notification t...
When a user clicks on create request from incident form, i want here to display the incident number
HelloI have requirement that populate the catalog item fields based on the incident table basically by creating request on incident table and selecting catalog item will auto populate. Please check my codefunction onLoad() { // Retrieve the 'sysp...
We are experiencing an issue with conflict detection functionality in our ServiceNow instance(PDI). When the source type is set to "Change Request," the conflict detection process does not function as expected. However, it works correctly when the so...
Hi All, I have a requirement on virtual agent. when the user typed in Live agent or agent it should redirect to live agent flow. depending on the keyboard we have given. there is an An custom AI search as well. which is redirecting and giving all inf...
Hi All, I want to change the from view for assigned to and assignment group.I have created a new view but I want that view is only visible to assigned to and assignment group only how I can achieve that.
Is it possible for a user to reply to a servicenow email and paste a screenshot that will then add the screenshot as an attachment to the corresponding ticket? Currently they are either coming in blank or not getting received.
Hello Everyone,I’ve noticed that when someone mentions a user in a ticket using @, an email is triggered stating, “You have been mentioned in ticket number.” However, there’s an issue—if the user doesn’t have access to the native view, they can’t ope...
How to make a variable to be restricted like it should allow only 2 numbers after the .(dot) in the below screenshotPlease suggest.
