Need to restore the completed configuration after cloning
HiWe have done the cloning from Prod to Dev but forgot take one completed configuration backup before cloning.Now everything is lost. Is there a way to restore that?
Forum Posts
Attach the received Email on the email notification
Hi Team, I've created the notification when an Incident receives email notification to the assigned to user. Now I'm also looking for attach the email received on the Notification I'm sending that user. Can anyone suggest how to attach that received ...
Resolved! When the proposed by is the member of "ABC" group then assign the MIM to "ABC" group
Hello Team, I need help here ASAP. When the proposed by is the member of "ABC" group then assign the MIM to "ABC" group Thanks in Advance
Current.operation is not working with AFETR business RULE
We are facing an issue for current.operation() for the AFTER business rule on our TEST instance. But the same function is working properly on DEV instance for AFTER business rule.We have the below requirement When a contact is assigned to the group, ...
Resolved! Abort submission and remain on the same page on UI Action if condition not met.
HiI have created a UI Action with following script : assignToMe();function assignToMe() { if (!gs.getUser().isMemberOf(current.assignment_group.toString())) { gs.addErrorMessage('You cannot perform this action as you are not a member of Ass...
Setting dynamic end point for post in REST message
Hello , I have a requirement where I need to dynamically create end-points for POST . Like whenever a Change is created in servicenow at build stage the integration invokes and creates the change in third party . https://dev.abc.com/rest/v1/projects...
When the RITM is generated through inbound email action related sc task and sla is not triggering
I have created a script for an inbound email action to generate an RITM. but only RITM is generating and related SC task and SLA is not triggering . can someone please help me with this?
Can we change the Sys_id of a record. If so, what happend if we give two records same sys_id.
Recently i was playing around sys_id and this questions comes in my mind when i am creating a new record from business rule that can we also set sys_id. When i go on ChatGpt it gives me a function .setUniqueValue();
Workflow is not getting attached for multiple RITM's
In one of my Catalog item when i select any request type and filled other details and store in add to cart, now again i select any other request type and store in cart likewise 3-4 request type. now, if i checkout the cart then multiple RITM's are cr...
How to find which Topic is getting triggered in VA
Hi Team,I have modified the setup topic for search, am trying to test the same form Service portal.But the modified/ newly updated topic is not getting triggered, some other topic is getting hit. Is there a way to find which topic is getting triggere...
How to Calculate MTTR for Incident Using Performance Aanalytics
Hi all, How to create a widget to show the MTTR in Time Series type can anyone share me the step by step procedure for this. Thanks
Delegate Function in ServiceNow
Hello together, we use the Delegate (sys_user_delegate) Function on our instance.Right now, our management wants to have a extension for this. If user A delegates to user B and user B have also a delegate to user C all the messages for user A should ...
Resolved! Attach Knowledge to catalog task
Hi,I want to attach knowledge articles using Attach Knowledge formatter on the Catalog task form. This catalog task is created by a Scheduled Job.How can I achieve this? Thanks in advance.
Resolved! Change the value inside the additional comments box
Hi All,I need to replace the value that is written in the additional comments (customer visible) inside the box. Can you suggest me the code? In which code it is written.
