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Ho to configure Granular delegation rules for ITSM

I have installed the granular delegation which works fine for HR Task but when I create a delegation rule for Incident, change the rule is not workingI created a delegation rule as Delegation table -Incidentdelegation rule "Assigned to me(dynamic" so...

Resolved! Can i get the solution for the below

When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?A. ${event.<property name>} B. ${current.<property name>}C. ${<property name>.getDisplayValue()}D. ...

Snow preck by Tera Contributor
  • 350 Views
  • 2 replies
  • 0 helpfuls

Resolved! Is the answer D

Which one of the following is true for a Script Include with a Protection Policy value of Protected? A. Any user with the protected_edit role can see and edit the Script IncludeB. The Protection policy option can only be enabled by a user with the ad...

Snow preck by Tera Contributor
  • 1257 Views
  • 3 replies
  • 4 helpfuls

Resolved! Connecting/Joining lines got removed

Hi, The Connecting lines went off from the Catalog Item.The Published workflow has been Check out and the Published again. Then the connecting lines went offHow to resolve?Please help

Connecting Lines.png
shubhi211 by Tera Guru
  • 253 Views
  • 1 replies
  • 0 helpfuls

VA Designer - No right hand scroll bar on Properties Sheet

Hey everyone! Trying to work in VA Designer.  My company recently upgraded to Vancouver. There is no right hand scroll bar on the Properties Sheet.  When I click on a node to edit the details, sometimes the Properties extend off the bottom of the det...

HPratt75 by Mega Contributor
  • 335 Views
  • 2 replies
  • 0 helpfuls

Execute Catalog Item from Scheduled Job

Hello Community,I am attempting to have scheduled job run a catalog item every 6 months. I see where you can schedule this, however a script is not working. It does not seem to do anything when I execute however running the catalog manually seems to ...

Dudesdog by Tera Contributor
  • 462 Views
  • 1 replies
  • 0 helpfuls

UI page not working in workspace

I have UI page which I'm calling from UI action. It is working fine as expected in native view but not in workspace view.  The purpose here is to select template in page apply to form based on current assignment group I'm able to identify  that "RP.g...

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Surveys: Breaking down by team

Hello Community, I have been tasked to create a CSAT survey for my entire department with 5 basic questions. There are about 5 teams within the department. Am I able to create one holistic survey for the department but once I start gathering data bre...

HRSD

Hi All,I have a requirement Actually in record producer,  if "Please select who this request is for:" is refernce from sys_user table, in that variable if user is from norway country selected then "confidential role" should be hide from What type of ...

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