Virtual agent Topic Visibility
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ā06-23-2023 05:27 AM
Hi
For Virtual Agent topic to be visible to MS team and other channels is there any configuration we can for visibility instead of writing below script in the topic properties ,Kindly help
(function execute() {
if(vaContext.portal == 'ITServices' || vaContext.deviceType === 'teams'){
return true;
}
})()
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ā06-23-2023 07:40 AM
By default they should show or at least all mine do. I only have to do the opposite if I want to hide the topic from Teams.
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ā06-23-2023 07:58 AM
Hi @johndoh ,Thank you
But is they anything we can configure to make the topics visible to Teams/slack/web client, etc.
Instead of going to every topic and making changes in the script every time when we get the requirement to add other channels.is there any other way to configure ,because in future we may add to other channels,
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ā06-23-2023 08:12 AM - edited ā06-23-2023 08:13 AM
All I did was follow this in order to setup - Integrating Virtual Agent with Microsoft Teams using the self-configured bot (servicenow.com)
As you can see I have a null channel setting which I would suspect allows it everywhere.
As you can see I dont even have an option to select Teams