Virtual agent
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12-11-2024 10:40 PM
Hi All,
I have a requirement on virtual agent. when the user typed in Live agent or agent it should redirect to live agent flow. depending on the keyboard we have given. there is an An custom AI search as well. which is redirecting and giving all information regarding knowledge and catalogs. Can anyone help me on this please. I don't want to change the greeting. depending on the keyboard we have given it should re direct to live agent directly @Community Alums
Many Thanks,
Rajan
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12-15-2024 08:26 AM
@Rajan kumar7 Below are some of the suggestions!
1. Why don't you add "Promoted Topics" which doesn't require to enter any utterances and allows to trigger the topic on click of it?
2. Increase the "Confidence Threshold" of the model in settings to get accurate match of the topic.
Sujatha V.M.