Forum Posts
Add and sum Business elapsed time that SLAS complete to a field on incident form
Hello, I am trying to assign the Business elapsed time of the SLAs to a new field that I created called "Total SLA Business Elapsed Time" with the intention of adding up the Business elapsed time of all the SLAs in complete resolution of my incident....
How to add MRVS to sc_task that i created in script on wf?
Hello !I have variables set of Multi Row type on catalog item and i need to show this mrvs on tasks that i created on wf with run script .how can i do that ?this is the script that creates the tasks :var equipment_req;var mrvs = JSON.parse(current.va...
when ever a template is chosen from standard change catalog , a change request gets opened
Hey Folks , @Ankur Bawiskar @Chuck Tomasi @Zach Koch @Swathi Sarang when ever a template is chosen from standard change catalog , a change request gets opened up , though this could be verified for values on the record before hitting submit . We wou...
Resolved! How to parse data from Email subject and put in Incident field
Hello Experts, Can you please assist how do I parse the value from the below subject line and put in Incident fields Windows Alert::DeviceDown::GH56CCVNH.aeb.ca::10.12.212.14::critical I want GH56CCVNH in Configuration Item fieldand critical as P1 in...
Getting Virtual Agent to create downloadable documents
How can I get a Topic to do step 3 of the following? 1. Text input: Asks the user for their name2. Text bot response: Says "Hello <name>"3. Creates a document containing the above bot response4. Boolean input: Asks the user if they'd like to download...
UIBUILDER FILTERS CASCADE NOT WORKING
Hello good night to everyone. i was creating reports in the UI Builder, and for then i made some filters.the problem starts with when i set an filter "State" one value, the others filters like "Priority" are beeing cleaned and closed for me to set ot...
Change the priority level of the RITM & SCTASK based variable selection in a catalog item.
I am trying to set the priority based off the users choice in a catalog item (this is a request so I am not using a record producer). Is this possible to do through the catalog builder?I understand how urgency/impact affect the priority as I have don...
Need Import ui action in related list's context Menu.
can anyone please help me with this where I need Import UI action in the context menu of related list....
Day Range Incident need to show in dashboard
Hello All, Could anyone please help how to achieve the below one.1-5 days5-15days15-30days30-45days45days-90days I have created one indicator and the indicator source. I have created bucket group with these day range and in breakdown source i ahve gi...
workspace simple list issue
In the workspace home I have created one simple list for task table and change the list column which I want display in the order on the workspace. But once I clicked on view all option from the simple list view it will redirected me to next page and...
Resolved! How to restrict the 'Date' variable in a catalog item to only allow only the current month clickable
We have a request to limit our users from selecting a date in a catalog request item to the current month only. For example, today is March 8, 2024, we want to ONLY allow any day in the current month (March) to be selectable. We do not want users bei...
I am not able to prievew the dashboard record
Hi Team,Good morning!I am not able to open these any record, when i am click on any record. it's getting error. below is screenshort.But when i am try to open throgh I-icon then i am able to open the record please help me?
I want to have a regex expression for excluding spaces and new line.
I want to have a regex expression which will include all characters but not new line and spaces.
UI Action - Create Story modification on enhancement form
Hello Community, I have requirement to modify create story ui action which is available in enhancement form.UI action copy short des, description assigned to from enhancement form to story dialog form. But i also need to add attachment and worknote c...
