Hi All, Servicenow VA search knowledge base topic is not showing KB results instead it is switching to other topic, is there any way I can show only knowledge articles. Thanks inadvance,Sailaja
We need to hide a eacalte button on a form until the SLA is breaching.What condition can i use on the Escalate UI action.
Hello All,We have successfully completed the ServiceNow Virtual Agent integration with MS Teams, and it is working fine. Now, we need to include the SN Virtual Agent topics in MS Teams. Could you please advise on how we can achieve this?Any help woul...
I have an SI to populate a JSON string in a drop-down. However, I am unsure where and how to code the input for the variable string. SIvar Test = Class.create(); Test.prototype = Object.extendsObject(AbstractAjaxProcessor, { CourseUtils: function...
I'm trying to create an onChange Catalog Client Script that will display a modal pop up when someone enters a date that is within 30 days from the current date. I've tried using a number of scripts posted on community but they are not working for me....
@Community Alums @Ankur Bawiskar @Sohail Khilji @Dr Atul G- LNG or anyone please help with the below scenario Guys I am using SAP ECC Spoke here what i am going to achieve was I need to Pull all the PO details & PO order line item details from SAP...
Trying to train similarity solution in my VSF "ml_sn_global_knowledge_similar_articles" - Knowledge Similar Articles. Message shown - "Solution training requires a minimum number of 10 records". How do I generate more records for the solution? Lookin...
We have a scenario where the location records are more granular. In some scenarios, we would like to have the same stockroom for different locations. Is this possible with the OOB ITAM plugin without HAM? Thanks.
Hi, I have multiple record producers which are mapped to a case.All the translations are recorded in the sys_translated_text table.However When the logged in users langauge is for example german and he submitted the form in german langaige from the C...
We have implemented IT Change Management in ServiceNow, our customers have a business change process outside of ServiceNow.We now wish to bring that process into ServiceNow, I have searched old articles and there does not seem to be an Out of the box...
Hi Team, I need to create a report where SLA not attached to Incident tickets, what filter i can apply to pull out the report. Please help me with the solution at the earliest, i need to pull out the report for management review. i have attached the...
HI All, In the workspace while taking the walkup chat in the workspace , accept and reject button is not visible module name : walk up experienceCan anyone help me on this topic Thanks ,Chandan
Hi All , Kiosk name is not visible in the queue screen even though i have enabled the enable kiosk in the location queue table
Hi All,I have designed a topic in Virtual agent where I'm using "Grouped Choice Input Control" user input for one of catalog item, its working fine in chat bot. Pls see the below screenshot. But, When I'm using this catalog item in teams chat, its th...
