Walk up queue propting for Reason for Visit despite no reasons being set

[Doireboy]

We have had a simple request to have a basic walkup queue configured. The user should not be asked for a Reason for Visit for this particular queue.

Despite there being no Reasons configured for this walkup location the reason for visit dropdown box appears and is mandatory. 

We have tried OnLoad client script to hide this when this location is selected with no effect. 

Is there a simple way to achieve this? Or have the Reason for Visit field prepopulate for just this location?

[Tanushree Maiti]

Hi @Doireboy 

Can you check these posts  if it helps:

https://www.servicenow.com/community/developer-forum/walk-up-experience-new-option-in-the-choice-fie...

https://www.servicenow.com/community/itsm-forum/walk-up-experience-location-queue-record-not-visible....