What are the roles that come with ITSM standard?

[MohsinH]

Hello ServiceNow Community, 

I'm trying to figure out what roles come with ITSM standard (not pro or enterprise). Anyone have a simple way to figure this out?

Thanks

[Brian Lancaster]

The main role that comes is ITSM is ITIL which gets you access to things like incident, problem, change, etc. This has nothing to do with Standard, Pro, or Enterprise. Can your be more specific on what your looking for? The different between standard, pro, and Enterprise is other apps that you get like pro also comes with Performance Analytics and Digital Product Release.

[GlideFather]

Hi @MohsinH,

Please refer to following documenttaions:

• Request ITSM Roles — Incident Management
• Request ITSM Roles - Request Management
• Request ITSM Roles — Problem Management
• Request ITSM Roles- Change Management

• IT Service Management (ITSM) - Users

[Rafael Batistot]

Hi @MohsinH 

May this article help you

ITSM Standard Welcome Guide - ServiceNow Community

[Nikhil Bajaj9]

Hi @MohsinH ,

The main role that comes is ITSM is ITIL which gets you access to things like incident, problem, change, etc. This has nothing to do with Standard, Pro, or Enterprise. If youa re interested in more roles under ITSM than you can install plugin - ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles.

if my answer helped you, please mark it- solution accepted. 

Regards,

Nikhil Bajaj