I'm trying to create a Database View that combines the User, Role, and Group tables. I want to be able to generate a report that provides every role and group that is assigned to a user. I'm running into issue's with the Where clause. Here is my curr...
If category = HRand the user is a member of an HR Support group (based on the user assignment group properties) then they can view the ticketif the category is Technologyand the user is a member of an HR Support group (based on the users' assignment ...
Hi Team,Users have noticed that the contact trace records are copied over to incidents from interaction record. how can i remove this? any guidance is greatly appreciated
Hello folks... I am need to know what is the best way possible to accomplish the following : AD authentication with 60+ domainsIntegration to 36+ domain or OU.what are the steps and risks that I would need to consider? please - thanks
Hello everyone, I want to deactivate the rating feature for a specific knowledge article, is there a way to do this individually instead of disabling it for the entire knowledge base?
HI Team, Thanks in Advance! "I have an inquiry regarding our scoped application's Asynchronous Business Rule (Async BR). Currently, this rule is consistently triggering whenever it matches its specified conditions.The concern arises when a substantia...
More of a general question, Can the virtual agent be setup to where the waiting/typing is quicker? I feel like when I talk to my bot the time, I have to wait for messages to appear is slightly too long. Is there any way to combat this issue? I alrea...
Hello Experts, We have a requirement to show an alert whenever values are removed from List collector variable. Example: below is a variable of type list collector having ids in it.so if ID -33524 is removed then it should show an alert ('Caution: yo...
We have a requirement where two virtual agent flows will be running on. one is add users to mailbox and remove users from mailbox. So the query here is whenever the user selects remove users from mailbox topic, in the catalog item the access_type va...
HI Team, I have a requirement wherein we need to display the worknotes on an task based record which are created by 'system' as blue in color.Can you tell how to achieve this?I am trying to achieve it via sys_ui_style table but I guess I am writing s...
Hi Folks,I want to download a report through API. can someone help on script to download report from servicenow sys_report table with report id. ThanksSunadh Raj
何か作業をした時に（例えばファイルを添付したり削除したりした時）、それに関連して自動的にAdditional Commentsが登録されますが、これはデフォルト設定ですか、それともどこで別に設定するのですか？ 設定をするとしたらどこでするんですか？ もう一つ質問がありますが、メールにファイルを添付して送る時にコメントを入力しなかったのですが、Notificationが通知される理由は何でしょうか？ これも別に設定できますか？
Hi Community, I have a notification on kb_knowledge table. I need to get affected products in the email body. Affected products are under kb_knowledge records which have different tables for different templates. How can i get affected products relate...
Hello all, We have installed and setup the Teams integration in our instance. However, we are seeing some things that dont seem to be working as expected. We though the issue was IP whitelisting but we have since taken care of that issue. Thos incomi...
