Assigned to user who was assigned in last level task
Hello Everyone, I want to assign the upcoming task "Assigned to" with the last task "Assigned to".How to get this done?Thanks
Forum Posts
Change Request Email Notification Frenzy - No Comments Added
Hello Community, I need your assistance on this use case; Short Desc: Change Request Email Notification Frenzy - No Comments Added Desc: Change Requests are generating a good number of email notifications many of which are to be expected, but I have ...
Auto population of field after submitting the form.
Hi all, We have a requirement that we need to auto populate field after submitting the form.we have two fields on form (number and name ). User need to select only number, depending on the number name should auto populate on the form(this is done by ...
Cancel changes daily if Planned start date is in the past scheduled job
Hello Community I have a requirement to create a daily scheduled job to cancel changed automatically if planned start date is in the past if the state is in Assess/Authorize state. I have a start to something but need more help please. var gr= new G...
service operations workspace
How can I change the order of overview, details and related records tabs on the incident record page, I need the order to be details, related record and then overview.
How to copy/capture the variables and variable set responses to catalog task description
Hi team, I must copy/capture all the variables including variable sets variables into the catalog task description (REQ->RITM->CATALOG Task) once the catalog item is created and TASK Short description should = catalog item Short description using a f...
Sending update letterhead
Hello community.,Could you clarify a doubt about how I could carry out the following process?Validate if a case has not been commented by the solver within 5 working days to send him a e-amil reminding him that he must document it, for any state exce...
Copy record value (multiple items)
(1)Copy item B of table A to item ECopy item C from table A to item F tableA tableDItemB → ItemEItemC → ItemF It is implemented using "script include" or "client script", and it is possible to copy only one item.If you know how to make multiple copi...
Resolved! Creat template from Incident with state closed
Hi, When I create a template from an incident not closed, all fields are prepopulated. But when I create a template from a closed incident, the fields aren't prepopulated. Can you help.Thank you.
Resolved! Is it posible to show an assessment in Virtual Agent?
I want to show an Risk Assessment to the user in VA and let him fill the questions.Is it possible to show an assessment in Virtual Agent? if yes how is it done? else what other solution do you know?
Calculate CIA rating for a Business Service based on out of the box Risk Assessment and show on VA
How can I calculate CIA rating for a Business Service based on the Risk Assessment.I need to use the GRC out of the box assessment Risk Assesment and calculate a CIA - confidentiality, integrity, availability score for one of the Business services. ....
How to restrict records which are referenced from Base tables
Example requirement: On the table 'core_company' we have a record 'ACME North America' which is considered as sensitive company and want to restrict the offshore user to open/view the record. The above can be done by ACL, Business Rule and even Data ...
Resolved! Autopopulating first result from sorted list in the SRD
Hello,I've successfully obtained a list of Configuration Items (CIs) using a script include. However, I now aim to automatically populate a variable with the CI that is the latest created. How can I achieve this?
ServiceNow Virtual Agent - Support Options Configuration
Hello All, I want to customize the options inside the ServiceNow Virtual Agent Support Menu options. I just don't want the available options in the Conversational Interfaces Settings, But I want to do changes more then that. I want to know is there a...
Virtual Agent Icon customization
Hi everyone!The requirement says that I must somehow eliminate the Virtual Agent circle, maybe like other posts says make it square and invisible, and put a .png of the company.I used some forum tips but I'm not able to do what i want, delete the cir...
