Hi Community, I need to create a script to check users that are inactive for the last 7 days and remove them from any roles and groups. I do not want to delete any user, only remove there ITIL license and groups they are part of. I need to print th...
When we impersonate end users with snc_internal role , script include returning null, else it is working fine Please help us here
Hello team,Greetings When updating the Case to a new Priority it did not cancel the old OLAs. when changed the Impact/Urgency on one Case to change the Priority and SLA. It did not cancel the old OLA's. Thanks,Krishna.
We have cart icon on header menu of Service Portal, this can be hide if we set below value to false but I want it to hide only when logged in user is from company A. for logged in user from other company except A it should be visible. {"enable_cart":...
Hi there, I would like to submit and automatically close a catalog item request from an inbound email. The catalog item is very basic and only has one variable (description - multi-line text variable) and only visible for one team, the idea behind th...
Hi All, I have created a survey that is used on our Virtual agent and the Survey is created using Designer, now the Survey uses an image scale with 5 images for ratings and when preview from designer they show a 1 liner rather than a Carousel that's ...
Hi all,I have a requirement to write a script on Relative Duration for SLAs where the conditions are -If 'Start Date' is-1. Before now plus 2 working days, set SLA breach to now plus 2 working days2. Between 2 to 20 inclusive working days from now, s...
Hi There, I have a field call seperation date on my hr case table. I want the field to be highlighted in yellow if it was updated. I want it to remain highlighted since the value was changed.
Hello everyone, I know for incidents we can use IAR, but does something similar exist for changes? For example, when a user is creating a change that matches a specific set of criteria, I want Virtual Agent to pop up and offer assistance.@Victor Chen...
Hi all, i have situation in a catalog item in which a manager raises a request to remove users from DL when they are leaving company. Users were active while raising this RITM in sys_user table, so they were able to add list of users into list collec...
Hi community,In the HR Agent Workspace (the field comment under compose) contains possibilities to change te lettertype or Bold, cursive, underline. When the comment is send, the user gets an email and the case is visible for the user on the Service...
A report that shows groups which has less than 5 members needs to be displayed to the user.Any help around this will be appreciated.Thank you so much in advance. Best Regards,Vasu
I need To create an Incident Through email inbound action, The ask when that email is sent through a particular mail idwhen to CreateSend to:-abcd12@gmail.com for example when anyone send to this mail and sent from these below mails only incident ne...
Hello, can you please help me on the below scenario. In catalog item there are three fields.1)Location with options - offshore and Onsite.2)Country-choice list- India, Japan and Germany.3) city.Below is the user case for the above variables.The Count...
We were wanting to see if it is possible to create a script that will enable a VA topic to only be displayed during a certain time, or not displayed during certain hours, i.e., "If time is x, display topic" or "if time is between x and y, don't displ...
