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Resolved! To check the execution of a RITM

Hello Experts, A RITM can have a workflow or a flow or no flow attached to it. Is there any way we can check via server side script whether the RITM is being triggered by a Workflow or a flow designer flow or normal one(means no flow attached)?

deepika46 by Tera Contributor
  • 1388 Views
  • 3 replies
  • 0 helpfuls

Change Management

Standard Change form changing to Normal Change when saved post entering the details. Investigated all possible areas. Kindly please help with this incident what could be the reason of this behaviour. Attaching the screenshot of change request before ...

UI Action

there are two button on incident form one is strike and second is chase out .i want this button to  work as when button would be Disabled/Enabled automatically based on Store Opening Times .i am using this script  - var hiddenStrike1 = Class.create()...

How to validate the day of the date

In change request form the planned start date and planned end date should fall on Saturday.When user selects the option 'CAB Required', the system allows the planned start and end dates only when any day of the date from planned start to end should b...

Not able to see dot walking field in list view as admin

I am aware that In list view dot walking is only available for admin users only due to performance. However i am admin and i dont see (+) sign or green color on Personalize list columns in list view. see below screenshot where Submitted by is Ref fie...

List view.jpg
vj_1 by Tera Contributor
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  • 1 replies
  • 2 helpfuls

Resolved! UI Action button issue

I am overriding canReopen() function on IncidentUtils. When I write the following code, UI Action button is visible in the Employee portal.   canReopenIncident: function(current) { return current.incident_state == IncidentState.RESOLVED && gs.ge...

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