Asset and model Id is populate as "Unknown"
Why is Asset and model Id is populate as "Unknown" for linux
Forum Posts
Compare Subject Line from Inbound Email to Existing INC Short Description
Hello, I'm currently receiving inbound emails as new emails from our outside vendor, even if they are responding to a previous email. For some reason, they have to send a fresh email every time as opposed to replying (they've told us that's the only ...
need a Business Rule that updates the asset status to "Retired" when an asset reaches a certain age.
Hi All, need a Business Rule that updates the asset status to "Retired" when an asset reaches a certain age. How can you implement this automated asset retirement process? i need to achieve this through business rule only Please suggest
Dynamic dropdown over an external API request
I'm trying to create a dynamic dropdown, similar to Country-State-City logic. I have implemented this process logic before using vanilla JS where the selected ID is captured and sent to the following method as variable. Since I'm using ServiceNow ser...
Add Dashboard into Workspace page
Hi Team, Is there any way to link Dashboard in workspace Page?
When opening a service request from VA in teams, how can I get the contact type to be "virtual agent
Most of our service catalog items are custom and can't be conversational so any request from VA opens a RITM with contact type "self-servce" but I need to be able to track which ones have been opened from VA. I set 'glide.sc.va.render_type.legacy' ...
Virtual agent Dashboard
Hi, We want to implement filter conditions on the OOB Virtual agent dashboard. I tried doing so but could not achieve it on the existing widgets but it is possible on the new ones which we create. We want to filter most of the widgets on the dashboar...
Resolved! Can I send all the attachments of the RITM with email from the flow designer?
Hello!I have managed to copy the attachment to the send email action but in the case when there is more than one attachment on the RITM the flow only copies the first attachment.Is there a way to copy all the attachments?I tried to use the For each i...
hideRelatedList should I use "REL:[sys_id]" or name as the argument and does order of hiding matter?
So, I found some guidance out there indicating this was the proper syntax for hiding a related list. //Hide Related Lists that we don't need g_form.hideRelatedList("REL:48d5301981cf21101304af564a4f7043"); g_form.hideRelatedList("REL:48d5301981cf21101...
Slowness in Approve UI action
Hi All, I have configured a custom UI action on the RITM form which allows approvers and their delegates to approve any RITM. However, I've observed that whenever the records in the sysapproval_approver table is more than 10 for any RITM, the UI acti...
Resolved! Filtering Service Portal List Collector using value from another variable
Hi all,I'm trying to filter the results in a list collector using a value that's selected earlier in the Catalogue Item form.In the first instance the end user selects a user using a sys_user reference field, from which I have been able to create a s...
I want to auto populate the avatar field when new record or new user is inserted in user table
I want to auto populate the avatar field when new record or new user is inserted in user table
Seeking Guidance on Establishing a Document Template Library in ServiceNow
Hello community,I hope this message finds you well. I am currently exploring ways to leverage Document Templates in ServiceNow to establish a centralized library. The goal is to enable users to create documents based on specific data they input.I am...
How To hide module based on reference field in ServiceNow
How To hide module based on reference field in ServiceNow
