Identify Variable Triggers: Determine which variables in the Service Portal will act as triggers for Line-manager approval.Configure Approval Rules: Establish rules specifying under what conditions Line-manager approval is required based on the varia...
I have an excel file containing categories, subcategories, scope, type, service/Application and assignment group. I want to populate this excel file to serviceNow PDI so that when I create new incident I can select categories and their subcategories ...
Good Morning;Please forgive my ignorance on this topic as I delve into our virtual agent setup.Problem: I need to set the Business Service (business_service) variable on the incident created by the virtual agent. I need this to be static. (either p...
I'm trying to create a report that can show the number Incidents and Requested Items Created on a date versus the number of items resolved on that date (So I can show a week or a month or just a certain time period as I change the filter). I'm using...
Hi!I was fiddling around in the sys_cs_branding_setup table where branding records for the virtual agent is located. I duplicated the default branding record (Insert & stay), but, now I can't delete the the duplicated record or change its branding na...
Hi All, I have a requirement to add the a line break in my assessment question, which is a string field. I dont want to use the details field. Example : I want the assessement output like below1. Do you want to take this AssessmentIf Yes then check t...
Hello All, I created a report for all pending approval and I put it on a Dashboard i want it to sort by planned start date for all the users how can i do that can any one help? How can i sort Pending approval report that I created for change based o...
We have one requirement to add tooltip on a form section with both English and French (screen shot attached). Can anyone please suggest how to achieve this.
Hi,We have integrated Slack for VA.Can anyone Please help me replacing greeting in SLack as of now its “Let me know how I can help you today.'' I want to replace that with “I hope you're doing well today. How can I assist you? Can anyone give me ste...
Hello Team, Requirement : On catalog form have mrvs variable set(based on row creating multiple requests) and in mrvs there is brand(there are 10brands)variable ,based on brand triggering approval but sometimes it is not working . Through workflow i ...
I want to add a "Sort by" option to the topic content widget, which is available out-of-the-box, so that it is selected when the page loads. The page I'm working on, which contains this widget, is located at https://dev****.service-now.com/esc?id=emp...
for example:if I want to create a incident through inbound email action I will configure action and will send the mail to production@service-now.com but along with it if user sends to xyz@gmail.com or xyz@outlook.com.it should create incident in sa...
currently we are sending a satisfaction survey through a mail to the caller (user) when his incident is resolved. When the user selects dissatisfied, a respond (inbound) email will be sent to servicenow(our instance). i want that response email sent ...
