What is the use of impact and urgency and risk assessment in change management?
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02-14-2024 01:28 AM
What is the use of impact and urgency within CM while we have the risk assessment questions are covering the impact and urgency, and if i have to have all of the 3 factors how to use them to calculate the Change priority?
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02-14-2024 04:22 AM
You can check out this: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...
I just checked on an OOB instance and the urgency field is there (inherited from 'task') but OOB not visible on the form.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-14-2024 11:57 PM
Thank you Mark for your feedback; my question is focusing on the feasibility of having impact and urgency while we have risk assessment can cover all areas.
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02-15-2024 12:33 AM
The question is what you think would be the added value of using all. Impact is related to the services the Change is related to, urgency isn't used (OOB) and your risk assessment takes care of everything (includes impact in assessing). Why would you want to make it even bigger? What would be the added value?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-15-2024 02:36 AM
Exactly Mark, this what I am wondering about.
