Enabling MFA for Single-sign on users
Hello team, how to enable multi-factor authentication for SSO users? Thanks in advance
Forum Posts
Resolved! Populate Assignment Group Based on Configuration Item
How can I populate Assignment group, based on configuration item on Incident form? Thanks in Advance
Report 30 days from Expiration Date
Hello, right now we have a custom field that stores a "Expiration Date" that the user submits for a form. is there anyway to get a report to show when that expiration date gets within 30 days it will expire.
Comments due to threshold is not getting updated when I run historical job
Hi Everyone, I have an threshold for number of resolved incidents to "Less that 75". I see the comments are being added to the KPI when breached. Observed issue:On June 25 the KPI measured the number of resolved cases in test instance to be 0 (the is...
Resolved! Create an incident Automatically via Email and Also update the field in the incident.
Hi Team, How can we create incident automatically from a email and also how can we update the fields while creating the ticket according to the mail received.Thanks
MTTD and MTTA Calculations
Hello All:Please assist here. I am working on a project that is trying to calculate the mean time to detect and mean time to acknowledge.We do not have a field that is calculating MTTA.What is the best solution to calculate MTTA: (Incident status cha...
Create a list, one below the other and not next to it in the lister collector
I need to leave the list collector sorted one below the other, is it possible?Below as I left it. I want to leave it as shown in figure 3
How to make the catalog item visible to only 2 departments IT and NON IT users and their location
How to make the catalog item visible to only 2 departments IT and NON IT users and their location should be INDIA.Please help me in scripting if script is needed.Thanks in advance.
Resolved! How do I add fields in incident form to service portal
Hi,I am sure this has been answered already. Any help would be great! In my incident form, I have 3 fields that need to be on my service portal- Queue- Category- Subcategory Subcategory is dependent on Category. Category is dependent on Queue.Examp...
virtual agent capabilities
Hello All, 1- If I have VA (lite), can I search about "Search Knowledge Base"? another case :2- If my license is ITSM Pro how can I integrate the VA with the copilot? if there is any videos or any documentation can help me with it please provide it....
Question about Retrieving Response Status Codes in REST API
Hi communit,I want to add a monitoring feature to my instance. When I use third-party software (Postman) to perform create actions on my instance via REST API, I hope to monitor the response status codes. Specifically, I want to send a notification w...
Virtual Agent Topic NLU Mapping List
Hello everyone, How can I create a list of all Virtual Agent topics and their mapped NLU models/intents? I know I can see this in NLU Workbench, but I'd like to know which table(s) contain this information so I can use it in a script. Thanks.
Can we trigger on call trigger rule when the assignment group prepopulated???
Hi All, Please guide me whether the below requirement achieve or not : Can we setup two on call groups with the group members ( and we wont use these on-call groups in Assignment group field) and the groups members will be part of both assignment gro...
Resolved! Request forms creation of fields
Hi I am creating items to a catalog.And I am adding variables but I can't see this data in the table sc_req_item.I know it is stored in another table. The question, is it better to add fields to the sc_req_item in order to see the info and work with ...
Agent Assist for Service operation workspace
I am having an issue though. I was able to add a Catalog item on Agent Assist. However, when an agent clicks that card, The agent should able to order or copy the link( to send to the user) in full view. Currently, when I click on the catalog item ca...
