Forum Posts
Build demo from Personal Developer Instance
Hi Dear Community ! I want to prepare an ITSM (employee experience oriented) on my personal developer intance.I requested and have access to my instance.Does anyone have a quick solution for me to be able to have an ITSM demo ? (service operations wo...
How Create Virtual Agent topic for Check Incident Status
Hi, I'm new to the Virtual Agent module, I'm trying to create a topic that allows me to check the status and the latest comment of any incident that a user needs to know about.Could anyone help me figure out how to generate this type of topic?
Release Management
How can I get complete training on Release management through Servicenow?
Resolved! Virtual Agent AI search topic block
Hello, I referred this document https://www.servicenow.com/community/hrsd-forum/ai-search-virtual-agent/td-p/2671828 My scenario is I want to edit I need more help option for the Genius card in VA. I'm tried editing this text. But it doesn't seems to...
Resolved! Only the change manager should be able to cancel an change at the Assess state
I have a scenario where only a change manager should be able to cancel the change at the assess state.
Not sending the response in RESTMessageV2();
I am new to this: Below code is not running when incident inert (function executeRule(current, previous /*null when async*/ ) { try { var endpoint = gs.getProperty('instance_endpoint'); var CorrelationID = String(current.correlation_...
Resolved! Quiz
Which of the following statements does NOT apply when extending an existing table?All of the parent table records are copied to the newYou should develop or write the required functionality.You must script and configure all required behaviors.You sho...
Ci get removed
Hello,I have seen like incident created from Contact type Event and originating from cloud watch that have configuration item was get removed by mid server.These alerts are part of EKS infrastructure, alarms are created as part of standard monito...
Autopopulate variable value using Ui Action
I am working on a requirement. Using UI Action creating a request from an Incident. Once we click on the UI Action a request will be created and incident will be cancelled. This portion is working.There are 3 variables on the catalog item for example...
Resolved! Answers please
Which of the following statements does NOT apply when extending an existing table?A. The parent table's Access Controls are evaluated when determining access to the new table's records and fieldsB. The new table inherits the functionality built into ...
Average time to publish knowledge from review state report
Hello Everyone, Please help me to create a report for average time to publish knowledge articles from review state to publish. Please provide suggestions or solutions for it.
Resolved! Answer
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?A. ${event.<property name>}B. ${current.<property name>}C. ${property name>.getDisplayValue()}D. ${...
Resolved! Users with ITIL role not able to create a Standard Change Proposal
I have users with the ITIL role and also sn_change_write and sn_change_read who are unable to create a Standard Change Proposal. There is no "New" button visible for them to create one to submit. I thought the ITIL role was all that was needed for ...
User Criteria Script for catalog item
Hello All I am working on User Criteria requirement for a Catalog Item. We have a country field on sys_user table (Note: Country field is reference field type and table is core_country).I only want users whose country is Brazil to see the catalog ite...
