Hi everyone,
I hope this message finds you well. I am reaching out to inquire about the efficiency metrics associated with Virtual Agent and HR Agent Workspace functionalities. I want basically the numbers of, for example, % of improvement when using Virtual Agent or Agent Workspace, in which field does it improve if it's in resolution time, number of opened cases, etc etc... I want in numbers in a "seller's " perspective so I can know numbers, If I can make myself clear..
If any official documentation or insights are available from ServiceNow regarding these metrics or any other relevant efficiency indicators, I would greatly appreciate it if you could direct me to them. Additionally, if any community members have experience or insights to share regarding the performance and efficiency.
If you can help I would appreciate it a lot!
Kind regards,
Sérgio
