Hello experts,I am having one scenario where I'm using the approval field on demand form which is off course a task table fieldwhen approvals are requested via flow/workflow this field correctly gets set to either requested/rejected/approved etc etcb...
Hello, I've created a couple of records producers and had no issues with them on service portal.Today I did another one and the only thing that would show on portal is title, short description and description. I've checked the variables and are exact...
Hi,We have a requirement where we need to add custom created Journal Input field (similar to Work notes) in the place of Work Notes in Workspace - Record Page. To achieve this, we have created a Activity Stream Compose component and added custom fi...
Hi,I have a requirement where i have to hide the UX list for certain users. I am able to achieve it using audience/list m2m applicabilities. But I am unable to hide entire UX List Category. Would be helpful how to achieve this. Thanks in advance!!
Hi all, I have a requirement where there are 3 catalog fields(contains approver group names group1/ group2/ group3) which populates based on 'entitlement' field selection.for some entitlements group1 might have value/ might empty, for some group2 mig...
Hello All,I am new to ServiceNow and would like to download the trial or demo version for practice purposes. Please how do I do that?Thank you!
I am trying to make my assigned to field on a service portal form display only members of a specific group. Note this groups is NOT the Assignment Group but a custom group i created and added a few members into. Lets call this group "Custom App Emplo...
'Now Assist Fallback' offers the record producer listed in the Conversational Interfaces>Assistants page, but when you click the button, it gives the message "Thanks for chatting! I'll go ahead and close this conversation now. I'm here if you need an...
I want to create the "Open a catalog item (SP)" ATF step, but in the [Catalog item] field I cannot see any catalog items, even though I selected correct portal and page. The items I am looking for exist and are visible in the portal and they are reco...
i'm facing an issue with (hrm_todos_page) page , when user navigate to the page , he recieves these errors ErrorServer JavaScript error Cannot read property "show_quantity" from undefined ErrorLine number 44 (sys_script_include.1fa8838dac1e0910f87724...
Hi SNOW enthusiasts. To inform preparations to implement the MS Teams Spoke for ITSM - it would be useful to have a data flow options diagram to show configuration paths, data and decision flows - ie Now Assist ChatBot & MS Teams Chat working in pa...
Where can I change the icon for closing the engagement messenger? I was able to change the icon for opening Engagement Messenger under All -> Engagement Messenger -> Modules -> Appearance -> Launcher Icon.
Hi Community, One of the incidents has the assignment group set to IAM, the state is ‘In Progress,’ and the ‘Assigned To’ field is empty. In the list view, I applied the following filter conditions:Assignment Group = IAMState = New, On Hold, In Progr...
In Virtual Agent When I click 'I need more help' , it ends the chat. I think this is an OOB functionality. Does anyone have any idea , if we select 'I need more help', then it should allow user to search rather that ending the chat.
Hi Team ,Need quick help on on report 1.MTTR - Interaction Management Please guide me and help me to achieve the requirement .Which is the best practice to create above report and methods with solution .i will provide you the required information .We...
