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Source Mapping

Is there documentation or information that explains the meaning of the source fields and identifies where the data populating the conditions is being pulled from? For example, the 'Short Description' field was added to the conditions with the operato...

fmaignan by Mega Contributor
  • 284 Views
  • 6 replies
  • 0 helpfuls

Resolved! ServiceNow email

I want to do is when a PMO TASK (whose pmo task type is ROM) is opened more than 5 days and this is for all impacted carrier expect Kaiser ASO. So after 5 days the system auto send an email daily to the caller that this is pmo task is opened more tha...

AzanR by Tera Contributor
  • 318 Views
  • 3 replies
  • 1 helpfuls

Redirect users with no role to external page.

Hi Experts,We have modified 'SPEntryPage' script include to redirect users with no roles to external link, which is working perfectly when the users login for the first time, but when the user tries to access the other portal after login like instanc...

Vinod21 by Tera Contributor
  • 261 Views
  • 4 replies
  • 0 helpfuls

Create an Ageing Incident Report

I want to create a report (List view) for daily count of Incidents with Incidents ageing in number of days.Ageing calculation is basically difference between created date and current date

Resolved! MRVS values not updating in sc_item_option table

Hi, I have a MRVS (3 variables/columns) in my catalog which has value in it on submit of catalog.Once catalog is submitted and RITM is generated, RITM displays the MRVS with values but in the backend (sc_item_option) table is empty for these 3 variab...

MTTR Calculation Incident

Dear Team,My management ask me to create an Incident dashboard for MTTR for P1 and P2. can you help me how to present in the form of dashboard. Below in the requirement.  Times taken for P1. (RCA, MTTR and MTTD),  how to achieve this.  Regards,Garvit

Garvit1 by Tera Contributor
  • 236 Views
  • 1 replies
  • 0 helpfuls