When clicking a link to a KB article in chat no new window opens
Hi,When clicking a link to a KB article in chat no new window opens instead the kb article opens in the virtual agent. How can I open it in a new window?
Forum Posts
Can a DL group be reference with snow user table to auto sync VIP members
Hi Everyone, We have a DL which has list of VIP members added in the DL. In ServiceNow we have to manually update VIP based on check box as VIP true or false can a DL be directly reference with user table to update the VIP members automatically. Exam...
Resolved! Using workflows to prevent RITM closure
Hi Community i want to prevent RITM closure if it has any open tasks can this be achieved using Workflows , i can't use BUsiness rules into my instnce
Resolved! Show error message on RITM without close compaleting SC TASKS
HI community, @Ankur BawiskarI want to show error message on RITM when user tries to close RITM if SC tasks are not closed complete, i am not allowed to use BR. is there any way to accomplish this requirement.
ESC portal author view link
there is an extra link(Author view) button appearing in ESC portal after upgrade to zurich version. I check element but didn't found anything. Anyone knows if they face this issue or how to remove this link.
Personalize project summary email
Hey Team,What is the best way to personalize the project summary email? I have a business case to use enterprise branding, so I'd like to use the existing template and replace the OOB images with the company logo. Cheers,Cam ^..^
Version of knowledge article removal
Hi All,I want to remove version of knowledge article. I my instance I enabled versioning of article so if any update happen with same number multiple article available.Example: I have knowledge article is KB00023. Now, I updated and it have multiple ...
Can a look up be added from Cost Center to replicate cost code and L2 leader in User table
Hi Team, We have a requirement to populate the users L2 leader and Cost Code in User table from Cost Center. Example we have Department field in sys_user table however the L2 leader and Cost Code field has to be sync based on user code and the sync n...
Request to Enable HRSD Pro Features
Hello,Please enable HR Service Delivery Pro entitlements for our sub-production instance, including:- com.snc.hr.lifecycle (Lifecycle Events)- com.snc.hr_journey (Employee Journeys)We have an active HRSD Pro subscription.Instance Name:https://dev3023...
Resolved! Debug log
.Which is one that performs debug logging in server side?a. Gs.debug()b. Gs.log()c. Gs.print()d. Gs.info(
Resolved! Can ServiceNow display a global alert for logged in users with certain roles
We’re looking to display a global warning to logged-in users with specific roles when outbound email is down. Our initial idea was to use a Scheduled Job to scan the outbound email queue for messages that have been sitting for over 30 minutes. Howeve...
remove the "related task" tab from the agent workspace in servicenow
remove the "related task" tab from the agent workspace in servicenow
remove the "related task" tab from the agent workspace in servicenow
how remove the "related task" tab from the agent workspace in servicenow
User criteria shows 'Item is unavailable for this user' error
I am trying to limit the view of a catalog item, with user criteria, only to users that are part of any group that is available in the first variable of the item (see the attached screenshot). For some users I get the error 'Item is unavailable for t...
How to enable save as draft button for order guides ?
I want to add or enable the save as draft button to the order guides(not for record procedures )
