ServiceNow Administration Fundamentals (Xanadu)

I have completed ServiceNow Administration Fundamentals (Xanadu) it is showing 99% what to do now? Is my course is done or anything to do?

what is flow designer and workflow how to create workflow explain steps

Insufficient Permissions. Please Check Oauth Token and scope permission.

Hello, We are getting error in Flow Designer while adding user to the AAD or Azure AD groups.Error: "Insufficient Permissions. Please Check Oauth Token and scope permission".It's happening rarely, let us know how to fix this? Please explain on what c...

Open chatbot when user click on catalog item choice

when user select PC software name, As soon as user select, we have to open our chatbot. [PFA SS]Is this possible. if its then how?   

How to hide Insert, Insert and Stay UI action at Incident form

Basically I want to hide these two UI actions from Incident module, but as we know these UI actions are Global one.So I found two options,1) exclude the table from the Global UI action, which is working.2) When I created a copy this and updated the t...

Ticket Dispatch to other Assignment Group

Hi Team, I want to get service-now query to fetch ticket routed to other assignment group actioned by us.  When report is fetched, by seeing report we should be able to know who from our assignment group has performed that action.

Report of all RITMs and their associated tasks

I have multiple open RITM's, where I need to fetch tha status of their associated child RItms status in a report, (i can't say the child ritm's will be only having 'task' they have 'change' as well and might be other tasks)

Walk up queue propting for Reason for Visit despite no reasons being set

We have had a simple request to have a basic walkup queue configured. The user should not be asked for a Reason for Visit for this particular queue. Despite there being no Reasons configured for this walkup location the reason for visit dropdown box ...

Virtual Agent is unresponsive in MS Teams

I am experiencing an issue with the Virtual Agent in Microsoft Teams.Yesterday, we migrated the Update Set to PROD , which includes a topic and a Script Include used to retrieve the user's contact number for the Incident record.Initially, the Virtual...

How to download a template with the fields present in the table. I need to use the template to impor

How to download a template with the fields present in the table. I need to use the template to import for ITAM SERVICENOW Tool implemenation

List Collector variable value to split into multiple records.

Hi all, In a list collector field if the records with values containing pipelines are selected , then the requirement is to split them and populate as individual records. eg: if a record selected in the branch variable of the catalog item is selected...

Bot Profile Image Not Rendering – Showing Default Virtual Agent

I have created a Bot Profile in ServiceNow and uploaded a custom image. However, the Virtual Agent still displays the default branding image instead of the uploaded picture. I have tried refreshing the instance and clearing the cache, but the issue p...

How to hide Success Score in Change Tiles

How do we hide this change scores from Change Tiles in ServiceNow  I tried implementing the solution from https://www.servicenow.com/community/itsm-forum/modify-the-tiles-in-the-change-model-interceptor/m-p/2603535  Commented the mentioned lines from...