Hello All, I have requirement to update virtual agent feedback survey to include more questions.Steps I followed:1. I have created New chat survey definition as per requirement2. I have cloned OOTB Virtual agent Feedback setup topic and created new o...
Hi Community,Good day!I have a question about how ServiceNow Operations work. I want to understand how notifications or alerts are shown in ServiceNow. How do these notifications get triggered, and how can we know when and why an alert or notificatio...
I see a message stating "We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes"
NLU/keyword topics does not load in Virtual Agent Designer. Does anybody have any experience on that please?
I am unable to find the shopping cart and top request in the production environment. They are visible in development, but not in production. I also checked the widgets, and it's not available. could you please help?
In the ESC portal in the standard ticket. I want the activity and attachment to be readonly.
I want to integrate Now Assist in Virtual Agent with Microsoft Teams?Could anyone help me to build this integration?
Hi Experts, I have a requirement to add new problem task models. I have added new problem task models in the 'prb_task_model' table as below: The issue is that the new and updated problem models are not reflecting in the wizard view. If you open any ...
Hi everyone,There are multiple versions of KB articles with same number. I have a requirement to update 2 field values in latest version of KB article from an excel to servicenow. I have done it through transform map using coalesce field. But in some...
Hello,I am new to the ServiceNow platform and just recently passed my CSA exam. I will now be moving on to ITSM. I have scheduled my CIS-ITSM exam for February 4th but I seen that late last year they have added a new-prerequisite being data foundatio...
Hello,I installed the MIM plugin .I added the major_incident_manager role to the admin .I proposed an incident as major incident and I navigated to Major Incident->Candidates ,then the incident can be accepted and rejected by the major_incident_manag...
Hi Team,Currently, in our instance, there is an integration between ServiceNow and Saviynt using a token‑based method, along with some Saviynt properties. This integration is implemented through a workflow in the ServiceNow instance.We are now planni...
Is it possible to exclude MAC addresses from being classified as Configuration Items (CIs) in Hardware Asset Management (HAM)?Could you please advise:The recommended approach / best practiceStep-by-step instructions to configure this Any guidance...
I’m planning to start learning the CSM module, but I’m having trouble finding the right resources related to CSM Can someone please suggest the right path or resources to learn CSM effectively?
Hi everyone,Is it possible to enable users in SOW to select any dashboard they would like to view, and not only the Overview or the IT Agent Dashboard?Does anyone know if this is feasible?This would allow users to perform everything within SOW withou...
