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Forum Posts

Problem in approving requestes

Hello ever body, I am a new in service now and I face a problem in approving process .I have a table called Birth Certificate request and I have a field called state, When the state change to Waiting approval , the approval request go to user has acc...

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AlhussainiM by Tera Contributor
  • 1040 Views
  • 3 replies
  • 0 helpfuls

Create Login and Register Page in Custom Portal

Hello every body , I have a question about login and register page in the portal , My scenario is :  I am working on application to automate issue the certificates to citizens(birth .. etc)  I have two tables ,1- called user (core table),2- citizen (...

AlhussainiM by Tera Contributor
  • 613 Views
  • 1 replies
  • 0 helpfuls

Create approvers on Rtim on basis of Cost Center

Hey Team,Can anyone please help me I created a schedule job that is generating approvers on RITM on the basis of Cost center, If the approver with level 1  doesnot approve the Ritm after 3 business days than the approval should move to the approver l...

Resolved! Disable 'Save' button / ui action in workspace

I want to disable the save button from CMDB table which is in sow workspace. I followed this Solved: Re: Disable 'Save' button / ui action in workspace - ServiceNow Community but When I implemented by default the save button is disable from CMDB work...

Community Alums by Community Alums  
  • 1167 Views
  • 7 replies
  • 1 helpfuls

Resolved! Disable 'Save' button / ui action in workspace

How to remove workspace save ui action, for a specific table upon creation of new record?I came across a requirement where I need to remove the OOTB save button and replace with a custom button where it opens a modal asking to provide a justification...

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Resolved! adding dashboards in service operation workspace

HI team, In Service operation workspace, in home tab, i am not able to see the other oob incident problem change dashboards.Is there a specific way by which we can add those. Kindly help.It is only showing 4  

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Deepika54 by Tera Contributor
  • 758 Views
  • 2 replies
  • 0 helpfuls

Resolved! Catalog item and record producer roles

Hi Community, Can you tell me the best practice on assigning roles to catalog items and record producers? I cannot find anything in the documentation regarding roles, and it implies that teams should use user criteria and not roles for this function....

AnthonyMull by Tera Contributor
  • 1226 Views
  • 5 replies
  • 3 helpfuls

Images are copied from Servicenow articles

Hi All,Previously when I copy an article from SNow and paste it ms word it gets pasted along with images/screenshotsBut now it doesn't paste the images, could you please suggest.FYI, we have implemented Advanced Knowledge Management also.

RahulRAJAS by Mega Guru
  • 798 Views
  • 8 replies
  • 1 helpfuls

How to Send ServiceNow Logs to External System (Cribl)

Hello Everyone, We have a requirement to send ServiceNow logs to Cribl. I am doing a feasibility check to understand whether ServiceNow platform logs can be forwarded from ServiceNow to Cribl. Specifically, I am looking to understand:• Has anyone suc...