Make the change task status pending until the change is approved and then move to open once all approvals are completed.Additionally, when a change is closed incomplete, make the change tasks cancelled. when Ctask is created, set state = pendingwhen...
Hi Team,We have a requirement to streamline the process of ticket creation. The business would like to avoid maintaining multiple forms and instead use a single catalog item/form. Based on the selected "Type of Issue", the system should automatically...
In ITSM Implementer simulator, i accidentally deleted the category field in an attempt to disable the 'Inquiry/Help' choice in the choice list.How do i get it back and do the lab without releasing my instance?
I have a KB article with the short description "Instructions for Resolving WiFi Connectivity Issues." But when I type WiFi in the chatbot, it says, "I’m sorry, but I didn’t understand your request." Can anybody help me understand where to add the ke...
I am trying to create two different reports on a custom tableReport 1 : Report Type : Bar graph I'm trying to create a bar graph report on a custom table which should be grouped by application field. In this report, I want to get only one record fo...
I exported the incident xml, and found the priority , state, impact and etc values are missing only the id is present.<impact>3</impact><incident_state>1</incident_state><state>2</state>i need to value to be present in the exported xml as mentioned b...
Hello all, I have created a Cancel UI action button on the form, i) this button should be visible only when all the related tasks of that particular record are closed, if any one task record is in open state then the button should not be visible...
Hi i have completed my CSA training but not receive the voucher yet and could'nt claim the voucher pls help me on this! THANKS AND REGRADS!Sravani siripurapu
We are seeking experienced ServiceNow professionals to join our team in Sydney. This is an exciting opportunity to work on cutting-edge implementations and contribute to a growing ServiceNow ecosystem.Position Details:Role: ServiceNow SpecialistLocat...
In my company, the cmdb_model table receives about 80,000 new records daily, but I cannot determine what process is inserting these records. What is the best way to trace this?
Hi colleagues,my client team ask us support on limiting the visibility of user table list on 'Requested for' variable. Actually if you open the variable, it will automatically show list with all users, they are asking a type-to-search with a minimum ...
Filter option not visible for a table for a certain user and the user is having only sc_internal role , can someone please explain what are the other roles that helps the user to see this filter icon in the list view of the table.
How to hide 'create new normal change request' interceptor link for a particular DOMAIN? We have tried creating a ui policy to hide but we are not getting option to select domain field to set the condition,and also is there any way to create a role w...
Changes to dashboard built in the workspace are not moved when we promote the app via My company applications. Can someone please explain how to promote the changes?
Hi All,Is there CI mapping provision is available in service bridge? if not in which release can we expect?Any help is much appreciated! Thanks.
