We have created a customized table for SLA request. For non technical and technical ticket if the request is raised for SC Task it should go for one approver If incident it should go for another approver. This SLA request already having a flow design...
Does the 'Approval-group' block in workflow always trigger the oob approval notification? I want it to trigger custom approval notification in the approval group box. how to configure this? basically I have 3 level approval in sequential order so app...
Required help to complete the requirement. I have created workflow on demand. when system receives the attachment it is copied to demand form once the record updated it should trigger approval and send notification with the attachment attached to the...
Hello,Is there a way to format the values retrieved from a Metric (in this case, the AVG)?The current values are displayed in seconds, but I’d like to convert them into minutes or hours.I’ve tried using the Format Values option (highlighted in red), ...
Virtual agent has created duplicate interactions for a particular user, what can be the reason?
Per the attached visual 3 of the labels have ... instead of writing out the whole name. How can we have angled and wrapped text in the visual? Thanks!
I have a custom record with a state field. When the field switches to "on hold", it triggers a flow with a timer. If the state switches to something other than "on hold", I want to cancel the flow before the timer ends. I created a business rule to ...
Hi Can anyone help on email layout script to add client image and notification body under it and border around it. if any possibility, please entire script which helps a lotAny inputs really helps Thanks,Anusha
Hello,I have a Platform Analytics dashboard, and I’ve been asked to create a report showing the monthly trend of cases by status. Specifically, I need to display:The number of cases that were in "New" status each month (e.g., how many were in "New" s...
The survey should be composed of a grid of single click Radio Buttons. If any single attribute isscored 2 or below, the Comment’s section will be made mandatory and the “Yes, please. I haveadditional details I’d like to share” box is checked. Otherwi...
How to configure virtual agent?example :how to raise a catalog then it should give the link of Request something
I can't tell if you can link a project to a service offering or not so that is shows up in the Build tab. The documentation suggests that it can be done for both services and service offerings, yet the service offering field appears to be locked dow...
Hello, Our Stakeholder have a requirement to do a mouseover a show a column that resides on a custom table, to show a description. I was looking into the attributes that are available but I do not know if we can achieve this or if if it is within the...
Hi All, I have a requirement to have a yes/no questions non mandatory and if user selects all the questions answer as no then it should throw an error and user should not be able to submit the survey and the survey comes up in the service portal. Is ...
Hello Guys, I wanted to know the difference between NLU based and LLM Based Virtual agent ? I could see in the yokohama relase boths are available ? Both work independently or they working togheter ? Please guice me on it . Regards,Jay
