Issue with Mid Server
User mid_user associated with down MID Server: b067e5bddb6c37844de6187344961984. No login attempts within reporting period. Need help to resolve this issue.
Forum Posts
PA REPORT HELP. Incident user report
Need help creating a Data Visualization. I need to answer the following questions 1. Date / Time When all users in support group xyz get assigned incident2. Incident state - Changes duration.. Meaning.. How long in WIP, onhold etc Adding pic for att...
Resolved! Create a Major Incident vs Promote Incident
Hi all, When using the Create Major incident so that it creates a new INC and adds the candidate as a child INC, not all of the field values are carrying over to the Major INC. Does anyone know where we could update this to carry over all the field...
Resolved! New Assignment Data Lookup entries always default to execution order 100 — expected?
Hi everyone,I’m learning ServiceNow and experimenting with Assignment Data Lookups. I created multiple lookup entries with increasing specificity:Category = NetworkCategory = Network + Subcategory = (specific value)Category + Subcategory + additiona...
How to setup the connection with ServiceNow SAM pro with Salesforce (direct integration profile)
Hi Team,Can I know how to setup the connection with ServiceNow SAM pro with Salesforce (direct integration profile).What all data it will be bringing from salesforce?What all checks to be done in ServiceNow end?
Resolved! major incident state is set to "Rejected," the system automatically generates a problem record
When the major incident state is set to "Rejected," the system automatically generates a problem record with a message like "Problem PRB0040058 is created for this Incident." How can I trace the workflow responsible for this? Essentially, I want to p...
how to check the no:-of users/conversations that have happened via desktop Live chat and Mobile app
We have an issue with the live chat not getting connected to the agents via iPhone, but working from desktop portal and android. How to get the list of users who are using the live chat from iPhone and number of user doing from desktop/portal.?Also c...
Resolved! Now Assist window disappears after interacting with it
Hello!I've recently been facing issues with the Now Assist chatbot function.When I'm on the Employee Center and I have the Now Assist chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies...
Resolved! SAM Pro License Query
Hello, If customer has 100 SAM Pro licenses means, we can use to pull SW data from 100 devices OR 100 software's list in any number of devices? Regards
What Is the Correct Order of Factors That Most Negatively Impact Form Performance in ServiceNow?
Hi Community,I’m trying to clearly understand which elements slow down form performance the most in ServiceNow. I created an ordered list based on my experience, but I'm not completely sure about the accuracy.I'd like to get validation from the commu...
CSM multiparner Relationships
In ServiceNow CSM,We have partners and customers are managed through partner-to-account relationships. This allows contacts from a partner to view all their & their customers related cases and requests.However, when one partner acquires or merges wit...
Resolved! assigned_to not editable on form – no ACL/UI issue,
We are facing an issue where the Assigned To field is not editable on a custom task-like table in one instance, while the same configuration works fine in another instance.Key observations:No field-level or table-level ACL is blocking write access.Di...
Resolved! is using getUser().hasRoles() good form?
Hello,I've recently been digging into ACLs on our instance and I found a Read ACL on the sys_user table for user.* It current applies to anyone that meets the following conditions:if (gs.getUserID() == current.sys_id || gs.getUser().hasRoles()) ...
With Twilio setup how to enable countries – Australia, India, and NZ
after installing plugins and providing sid and token its connected to twilio i have requirement to enables the above three countries only where i can do that?@Ankur Bawiskar any idea?
Hiding email client icon from scope application custom table
Hi Team, I want to Hide email client icon from scope application custom table. I have write the script and made isolated script checkbox as false. But its not working in scoped application. function onLoad() { var apr = g_form.getValue('approved');...