Hi, I am trying to integrate FleetDM with ServiceNow to bring asset data into CMDB table.

if someone has done this integration then please help with the steps and procedures.

how to complete "configure assignment rules" task in IT Service Management (ITSM) Implementation Sim

Hi community,I am stuck on this task,  "configure assignment rules" in IT Service Management (ITSM) Implementation Simulator. I'm attaching the error screenshot Please can anyone help me with a step-by-step procedure 

I have a voucher for CAD exam ,can i use it in Pearson since Webassessor is not valid

Now Assist in Virtual Agent

How to enable this need more help? option / topic. I tried checking in sys_cs_topic table didn't find any. How to enable this option? 

How to check which system functionality has updated record?

Hi All,Today we have encountred something unwanted issue. Some of the Service catalog Categories has been deactived by the system. How do I check which system functionality has updated the record? like business Rule, Scheduled Job?  Thanks

How to check if the schedule job is completed

Hi,How to check if the schedued job is completed execution or not. In one of my scheduled job it got completed but error message comes up in the Job log table. Also state changes to ready.  How to check if scheduled job completed or not without any e...

How to grant read access for a service account user to access only one table in ServiceNow

Hello, I created a custom table which created a read acl with new custom role and now i created a new Service account user and added the custom role to it. But when i test this from Alteryx designer tool ServiceNow input, this user is able to access ...

Virtual Agent Simulator (Micro-cert) - Issue with final step - Test Topic Discovery & Model Accuracy

I'm currently completing the Micro-certification but i'm stuck on the last step because I can't test the NLU model i've created. this is the task:But every time that I click on Test Model, it gets stuck on the screen below (Testing in Progress)- Is t...

Blog : How to Re-Display Topics After Conversation Ends in ServiceNow Virtual Agent

Hi Everyone,I was working on a requirement in ServiceNow Virtual Agent (Yokohama) where I needed the main topics to appear again automatically once a topic conversation ended.This requirement was specifically for LLM Topics, and the default "Anything...

How to Remove Column Filter from a Platform Analytics Dashboard in ServiceNow?

 click on edit and Select Data Visualizations on dashboard .In the configuration options, look for the Column and Row menu and ungroup it.uncheck the option “Show column filtering” to remove the filter.Click Save on the top-right corner.

Weird Zurich Behavior

So we upgraded to Zurich from  Yokohama on the weekend ... Virtual Agent topics that worked fine on all previous resources are suddenly not working. Here are two things I've noticed so far: 1. Contextual search displays the word "undefined" beside th...

Avoid Orphan Sctasks and Approval records.

created custom table records through record producer and the custom table extending task table. now i want to create approvals and tasks once the record is created. I have used Flow designer but the sctasks and approvals are getting created but they ...