When clicking a link to a KB article in chat no new window opens

[ozgurD]

Hi,

When clicking a link to a KB article in chat no new window opens instead the kb article opens in the virtual agent. How can I open it in a new window?

[GlideFather]

Please @ozgurD share your configuration for this step. This is too abstract to understand the context

[ozgurD]

We have integrated the Virtual Agent into the Engagement Messenger. In the Virtual Agent Designer, the end user can ask questions, which we send to an API. The API returns a response that includes text and links to knowledge base articles. When the user clicks on a knowledge base article link, it should open in a new tab, but currently it opens in the chat. 

If I click "Read more here" then the kb article opens in the chat: