HI Team, We have written a script include which is Global scope and also Before BR also in same scopeWe are calling the script include as below var parseValue = JSON.parse(new CustomerAccountUtil().getRootParent(current.sys_id)); But on doing gs.addI...
I want to create a workflow: - when request is created directly form sc_request table, ritm should attach to it automatically- atleast one catalog task to be added to ritmAs we know ritm is attached to req and sctask is attached to ritm automatically...
Hi Team, I have written a before BR script to set boolean value but its not setting it,but on checking the logs , it does show the value is set however when we open the record, we do not see the value. var exp = new GlideRecord('sn_ind_tmt_orm_order...
Can anyone share a business rule script on 'problem_task' table on how to find out if all the problem task are closed for the same problem.
Is there an out-of-the-box feature in ServiceNow to allow users to reply to a specific message in ServiceNow chat? We are exploring the option in our ServiceNow chat instance to enable users to reply to a specific chat message (this is very useful fo...
Need some experts to chime in with some with routing logic assistance Here is the business use case:We have two groups of agents - Level 2(specialist) and Level 1 Agents. When a new chat requests comes through, we want the chat system to look for Lev...
Good day!I m trying to find a way to create a from that will have a set of variables and the user will have the option to add multiple rows of the said variable set. In detail, the form must have a row of text fields "Host" "CPU" "RAM" and a button(?...
what reference should I use in a variable "Requested For's Manager" That is Auto-populated with Requested For's Manager
I am applying a Tamplet when "Type of Project Field" changes to A.I am getting error message like this. onChange script error: ReferenceError: GlideTemplate is not defined function () { [native code] } My Client script is as given below. function onC...
I team, I have one requirementI have to create a variable in the catalog item and that should mandatory and that variable should not visible at portal and RITM level. But it should be visible in the SCTASK level and after entering the value in that c...
Hi,I have requirement to generate a pdf from ui page. I created a custom ui page, in that ui page after filling the fields with data there should be a button clicking on that should generate pdf from that ui page.
Hello Experts, I have integrated Microsoft Azure OpenAI ChatGPT in Virtual agent using Generative AI controller spoke "Action" utility. I'm also using AI search fallback topic in the VA design. Right now the OOB AI search is working fine and I'm also...
I Created a Delegate catalog Item to request Delegations and I attached one Workflow. In this work flow I used run script to create delegate record automatically. But I want the functionality to check the approval, assignment, all notification accord...
