MRVS-MULTI ROW VARIABLE SET
Hello developers,how to get row count of mrvs or the ask is i need to show another field on catalog form if there is atleast one row added to MRVS. Any solution is appreciated.Thanks!
Forum Posts
Resolved! how to update ritm variable value based on checkbox variable value.
Hi,I have requirement say there is a variable checkbox on catalog item, if box is checked, 'Element' variable field will be filled with word 'Pending'.what are the ways we can achieve this ? kindly help, Thanks.
Resolved! Dashboard reports not visible to specific user
Hello All,I have an unique issue. A dashboard contains a number of reports. It has been shared to 2 users and can view is visible under their names. One of the user is able to see all the reports and the other person is not. Now the individual report...
Incident management parent and child tickets assignment group sync
Dear all , i just wanted to understand , is it a best practice to change assignment group of all child tickets automatically when we change parent incident assignment group . This kind of scenarios we will see only when we have a major incident. We d...
Issue with User Company Validation in Virtual Agent
Hello All,We are new to configuring Virtual Agent. here we are trying to Validate the logged-in user company to get the values.for Example:User 1 -- ABC CompanyUser 2 -- XYZ Companysteps to produce:Based on the User Company below two lines should be ...
Power BI to Pull data from computers table
Dear all , There is a requirement to pull data from Computers table from Power BI to build a reports . For this i have created an API by navigating to Rest api explorer. In addition to this i have created user profile and added rest_api_explorer role...
Want to integrate ServiceNow with SAP Solution Manager
Can someone please help me with the steps or any material where i can learn this integration with SAP ChaRM & SAP SolMan. I have tried to check on net but couldn't found much resources.Please help me out as i am new into this integration
Resolved! Change Management Field type
Hello folks,I have a requirement of changing a choice field type to a multiple selection on a Change request field.So what I have seen, it's not possible unless in Catalog Item with list collector or in Change, but using list type and customise a tab...
ACL error in configure function field in report
Hi All, All of a sudden im getting "Access to this content denied based on report_view field ACLs." in configure function field in the reports. I found few ACLs blocking and de activated it but still showing same error . Found one error in debugging....
Virtual Agent & Teams integration not working for some users
We have set up the VA & Teams integration and this works for 3 users. Other users with the same Teams app permissions are getting : The 3 that do work were setup a week or so ago as pilot users. The others were granted Teams permissions to see the ap...
Resolved! How to make variables mandatory on an SCTASK only AFTER the assigned-to is not empty?
Hello,I have 5 mandatory variables that only the tech should fill in once the auto-generated SCTASK is assigned to the group.However, the SCTASK cannot be assigned-to a tech until all mandatory fields are completed. Any ideas how to make those vari...
To configure Custom chatbot for Custom portal
How to configure custom chatbot (virtual agent) for custom portal in Vancouver release from scratch?Please propose solution from the scratch or give some needful steps. Yours reply will be appreciated.Thanks
Re-trigger same notification for RITM's
Hello Experts,I have a Use Case: I have a list of RITM numbers. For these RITM numbers, the approval is pending from a long period of time i.e the state is in' requested 'in the sys approval table for a long time. I need to write a script so that i c...
Performance Issue while submitting Incident Through Interaction
When Users trying to raise incident through Interaction and then Configuration item field taking 1,2 minutes to populate on form level.What could be the possible reason for this slowness issue?
Resolved! How to copy data to parent field table
Hi Team, "u_solution" is a field in child table"sn_ind_tmt_orm_order_line_item" is the child table is in scope 'abc'"u_temp_solution" is a field on parent table"sn_csm_om_order_line_item" is parent table for reference which is in scope 'xyz' I have ...
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