When clicking a link to a KB article in chat no new window opens

ozgurD · 8 hours ago

Hi,

When clicking a link to a KB article in chat no new window opens instead the kb article opens in the virtual agent. How can I open it in a new window?

GlideFather · 7 hours ago

Please @ozgurD share your configuration for this step. This is too abstract to understand the context

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ozgurD · 5 hours ago

We have integrated the Virtual Agent into the Engagement Messenger. In the Virtual Agent Designer, the end user can ask questions, which we send to an API. The API returns a response that includes text and links to knowledge base articles. When the user clicks on a knowledge base article link, it should open in a new tab, but currently it opens in the chat.

If I click "Read more here" then the kb article opens in the chat: