when ever a template is chosen from standard change catalog , a change request gets opened

rochel
Tera Contributor

Hey Folks , @Ankur Bawiskar @Chuck Tomasi @Zach Koch @Swathi Sarang 

 

when ever a template is chosen from standard change catalog , a change request gets opened up , though this could be verified for values on the record before hitting submit . We would like to stop this re-direction to create change record unless the "category" of that chosen template is a of a specific type that we would only allow for users to create change request by means of choosing a template . 

 

We want to control this but unable to find out how to stop a change request being created from standard change catalog 

 

Regards

Rochel

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@rochel 

I believe it's a UI page which gets rendered and populates that

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  : Appreciate such a quick response , would you know the name unable to search with some important keywords as well.

 

Regards

Rochel