Hi All,Any help would be appreciated. Scenario is I have made the OOB cancel and Mark As Duplicate buttons in the context menu. When Iam trying to 'Cancel' the record in New state, or even if its 'Mark As Duplicate' selected, its restricted by an OOB...
When external contact is deactivated, it can be activated by admin for security reasons. But it adds shelf time and additional task. Is it possible to provide self service option to external contact with necessary approval workflow (approval by admin...
How to calculate sum of hours for Time Work table and set the value in associated RITM/INC time worked timer.
There is no option to track Agent's Travel back effort from Work Site to Base Location. I want to Create Travel Back Option in AgentApp & WOT Form. Thank You.
I've a requirement to a identify a particular user account whenever added to a group it should prevent the addition and throw a message. However I'm able to prevent the addition but info message is the tricky part here and I've tried client script an...
Hi Experts I want to generate the report on the Incident assignmetn groups.Example : I have the group name software and I want to count the number of Incient tickets which is moved from "software" group to "network" and "itil" group, "servicenow supp...
Hello, I have a list collector variable on a catalog item, which uses variable attributes so that the list displays certain data from each object in the table:I notice that the display of this variable in the RITM (where fulfillers need to update tha...
Hi @Viraj Hudlikar , This is in Continuation to the Solution which we discussed in the below link: https://www.servicenow.com/community/incident-management-forum/incident-creation-ig-group-does-not-have-members-or-owners/m-p/3172732/highlight/true#M1...
Hi all I could do with a some assistance in producing a script, be it a client or business rule, to update the variables on RITM ticket once the state has been updated to completed. This will be anonymize end user customer data. So ideally I would ...
Hi There. I want to create 2 UI Action buttons "Approve" and "Reject" in this form that appear while impersonating BCM Planner. I want if I click on Approve then it should change my form's state to Approve. And if I Reject then it should change my fo...
Hello If I have a variable set based on the catalog item, the help text will change based on the catalog item and also based on the languageSo i created a translated text but i need to be different based on the catalog item.Thanks
Hi, I need to write a fix script which will do:1. Map the field from xml.2. there is one responsibleID field which needs to fetched from xml and map to another table's manager field which is a refernce field which refers to sys_user table...how can i...
I have two checkboxes as shown in image, based on the selection I need to filter the references in the "Enter Client Name" reference field. For e.g if "G" checkbox is selected the the reference field should show only clients related to "G" and if "US...
I am currently looking to use the Microsoft Connector in Copilot Studio to connect to our domain separated instance in ServiceNow. Is there a way to limit the scope of the OAuth Application Registry I'm using for authentication to a single Domain?
Hi Everyone,I have a requirement of making attachment mandatory based on the value(Select-box) in one of the catalog item. So, instead of generic attachment(paper clip icon) I have used attachment variable in catalog item. Please refer below image fo...
