How to import choice list of dependency field in Test Run Data Set in Parameterized testing in ATF

How to import choice list of dependency field in Test Run Data Set in Parameterized testing in ATF

IRM Policy owner is not author on KA

We are evaluating IRM out of the box and when a Policy is approved and the Knowledge Article is created, the author field is blank.  Where can I configure it to set the Author of a KA as the Owner from the Policy?  I looked in the template and do not...

Virtual Agent Designer Topic stuck on 'Connecting'

Hi all, I am having trouble opening any topics from Virtual Agent Designer. When I navigate to Virtual Agent > Designer, the page prompts me to log in again which I've not seen before (see screenshot). Once I click any topic to view or edit, it only ...

Unable to hide one field on Catalog item form

Hi All,There is one field with multiple options , It should not visible by default when form loads, It should only visible when someone selects "yes" as an option on another field.I have tried creating Catalog UI policy and catalog Client script but ...

Fire an Event of Notification which created on Import set table and send to RITM Variable Requested

Hi Everyone,As per the requirement created notification Import sets table and need to fire an event in flow designer, an email should send to catalog item variable requested for, this is to notify the user about the import sets status and logs.we are...

How to move on-Call schedules from one instance to another

virtual agent

HI @TEAM  i am currently working on live agent chat configuration com.glide.connect.support i am unable to download this plugin because of this the chat set up is disabled is there any article are any docs that help me to set up the live agent  thank...

Create Major Incidents

When a new incident is created, its short description will be compared with existing incidents. If the new short description has a 70% similarity with at least two existing incidents, a pop-up message will be displayed to confirm the creation of a ma...

Change approval - Looping

Hi All,On the change table we have a change type which simply ask approval from the members of the assignment group.Twice now it have went into a loop, where after requesting approval, and a member clicks the "Approve" button on the approval request....

Priority update from Integration

Hi, I have a requirement in incident table where if the integration is sending us a priority 1 or 2 it should be set as 3, have achieved it through transform map, However if they send a priority 3/4 and our user has set it at priority 1/2 it should n...

How do I add the asset tag field to an incident form?

Our incident form has the Configuration item field but we would also like to add asset tag field since we have changed our computer naming scheme. I can't figure out how to add the asset tag field on the incident form

Virtual Agent Check IT Ticket Status Topic Query - How to change from SC_REQ_ITEM to SC_REQUEST

You are implementing phase 1 of Virtual Agent shortly and one of the topics we have duplicated is the Check IT Ticket Status Topic.This topic targets tickets from the Incident (incident) and requested Items (sc_req_item) tables.However instead of tar...

Hide comments pop up from the Risk Workspace

Hi Team,Is there any way we can hide the popup which is appearing after the submission of the assessment?I have attached the screenshot for the same.Thanks in advance.  

In the selection for the "requested for" field in the portal showing raiser's name

In the selection for the "requested for" field in the portal does not carry over to the request form and reverts to raisers name.