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SLA Schedule

Hi all How we can exclude U.S holiday if we create incident response SLA should exclude U.S holiday. I have Sla configured like this but it is not working.Let say If 28 nov will be holiday so response time calculated from today it is not excluding th...

ShubhiGarhwal_1-1732815594121.png ShubhiGarhwal_0-1732815422805.png

in client script>> Onchange

Hi to all,I need answer, here my question isin client script>> Onchange  on incident formQ). if category is 'network' then assignment group has to auto populate as network group?   

nagarjunadn by Tera Contributor
  • 254 Views
  • 2 replies
  • 1 helpfuls

Exalate to ServiceNow

Hi Community, need some support on ServiceNow / Exalate integration.Has someone solved this problem?- when adding comments in JIRA/Atlasian, those are sent to ServiceNow- in ServiceNow end result looks like below I would like to have really same look...

PetrP_0-1725630433805.png
PetrP by Tera Expert
  • 453 Views
  • 1 replies
  • 0 helpfuls

Radion button in Record Producer

Hi Team,  Hi have a Record producer, In that i have a field where type is Radio button, And i have few choices, No i want to remove one of the choices of that field based on some conditions? I tried removeOption() Method. But it only works for Dropdo...