Forum Posts
Trigger Risk Assessment directly from 'Request Approval' button
Dear Community,could you please advise how to trigger Risk Assessment window directly from 'Request Approval' button?Aim is to prevent situation when:User creates Normal Change,Fills all mandatory fields on Overview and Details tabsPresses Save,Then ...
Resolved! Incident SLA without user assignment
On Incident SLA, for incident without user assignment. When a SLA breach is it looking at 'business elapsed time or business time left?
Show roles in the List Collector of the Selected Group
Hi Team,I have created catalog request to add roles to groups.Now, i want to show the existing roles that are already in selected group.Example if group service desk already has itil role, so it should show the itil role in right side of the slushbuc...
CSA Question
Which tables are children of the Task table and come with the base system?Choose 3 answersA. IncidentB. ProblemC. Change RequestD. ConfigE. DictionaryF. cmdb
Resolved! Configuration item is showing as empty in Reports for source table kb_knowledge
Hi,Configuration item is showing as empty for source table kb_knowledge when applying on table sysapproval_approver. Is there any relationship issue because it shows up for change request? Thanks,Harsha
How to make related list visible if no record is added to that related list on Incident form.
Hello all, I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form when I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident ...
Resolved! Can somebody please share me virtual Agent Original Audio file ?
Hello Team, If anybody is using virtual agent or has it in PDI also, can you please go to - "db_audio" table and share me the audio file named "sn_va_web_client_alert" mp3 or ogg file I think the old file is mistakenly lost or misplaced. And now irr...
Resolved! How to make the Reference fields dependent on catalog item form?
I have 2 fields on a catalog item: corporate_security_categorycorporate_security_subcategory The subcategory is dependent on category. I am not able to get the dependent values to work. I am using an advanced reference qualifier with the following: j...
Restricting Access to User-Created Incidents in Integration
Hi,Good day!!We are planning to integrate our ServiceNow instance with a third-party vendor's ServiceNow instance. As part of this setup, we have created a user account and an OAuth profile. However, we would like to restrict access so that the third...
Resolved! Adding a dot-walked Tag field in Classic Agent Workspace don't display the value
Has anyone noticed that the display value of a dot-walked "Tag" in Classic Agent Workspace and Configurable Workspace is not showing properly, but it is shown correctly in the Native UI? I was able to replicate the issue in my OOB instance as well. I...
Bulk add CIs to CMDB group
Hi all....I am trying to add CIs to CMDB groups per site location for the multiple operating sites my organization has. We have over 1.8 million CIs and obviously not ALL of them are devices/hardware, but a very large chunk are. Is there an easier wa...
Resolved! location not getting pouplated in list viwew in request
I have written a client script to populate the location is REQ form the location is getting populated in form view but the location is not getting populated in List view. How can this be fixed.
Reg TASK View and RITM View
HI, I have created on change client script to hide particular field based on choice value like if i select 1 then 1 filed need to display if 2 then other two filed need to display like that refer the code .and i have checked task view and catalog vie...