We wish to check if changes to dev or test environments that can be done during business hours (8.30am-5.30-pm) are being scheduled to instead occur outside of business hours, and if this is the case has this increased over time. I would like to dash...
Hi Team, We have got a requirement to run the indicator templates/indicators bi-weekly which we don't have the option in OOB. Could someone kindly provide guidance to achieve this with best practice? Thanks,Majji
Hello i need you're help to set up this workflow. For a brief explanation i have a list in an item with horsprod and prod variables if the variable selected contains prod must be subject to approvalcan you give me an idea.Do i have to create an actio...
Hi All, My requirement is I want to show Virtual agent with topics to a group and for rest I want to show only live agent only. I tried to put script in sp_agent_chat_config but it's not working. (function($sp) { c if (gs.getUser().hasRole('admin...
when any user visit incident list view then the table should sorted based on 'priority' field,how can we do this. I tried with user preference but its not work.I want to sort the list view for all user on Incident table based on Priority.
Hi When I'm raising a service request through virtual agent it's giving a catalog link which is redirecting service portal,But the requirement is link should be redirect to employee center, Can anyone please help me on the same? ************Code for...
Hi All,I want to get values from one field in change request & populate it in another field on a change task form.for eg. if I have a Change Plan field which has following values - newservername = testt123oldservername = test256cutoverdate = 03/23/20...
Am creating an OAuth Application using the API /api/now/table/oauth_entity. Am able to successfully create the app without any issue, but the client_secret that is returned in the response is not consumable as is. For example, here is an example clie...
I'm currently working on virtual agent and trying to configure ai search/semantic search for virtual agent but its not working. My requirement is to apply ai for model categories table so that when user enters any category then semantically based on ...
Hi Team, Users with compliance user role along with reporting capabilities are not able see "sn_grc_issue" table while creating report on the same. When I checked the ACLs, I can see report view ACL with "sn_grc.reader" role. Also, I don't see any cu...
I currently facing this Latin sentences in the Standard Create Knowledge article template.How can i configure it and put the english language.
i mean like this will it be possible , if so please help me with it ?
How to give a respected url in this back button in the create articles (old version) in knowledge portal.
I know how to move the virtual agent widget. You just go into the CSS of the widget record and mess with the positioning of the button container. However, I recently activated Agent chat with a Service Portal Agent Chat configuration record. Now ther...
