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Resolved! CMDB Identification Rules

Hi, I created an identification rule on a table and added "Name" and "Environment" fields. When the import set runs, if a match is found then a duplicate record is not being created which is fine but when I manually try to create a 'duplicate' record...

Blessy2 by Tera Contributor
  • 602 Views
  • 2 replies
  • 3 helpfuls

Reference Qualifier In Domain Separation

Hi guys,I have a task to investigate about add filter for reference field in domain separation and it not impact to another domain. Can someone please suggest me on this,Thanks.

DungH by Tera Contributor
  • 362 Views
  • 3 replies
  • 0 helpfuls

Virtual Agent End State Edits

Good afternoon, I am creating this thread to see if it is possible to create additional end states for the Conversations within the "Virtual Agent Analytics App?" Currently, I am trying to determine the non-routed and successfully handed off agent co...

Approval hubs integration with Workday

We have installed and configured the HR Service Delivery integration with Workday and we are now trying to setup the approvals integration hub with workday and we are getting error 400 report not found. We have not been able to find any documentation...

Kaileb by Tera Contributor
  • 350 Views
  • 1 replies
  • 0 helpfuls

issue when export records

I'm trying to export 2 records (data record not configuration record) and have put the filter but when the export complete it shows that zero records out of 2 are exported where the problem is? 

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History of incidents not updated in every 48 hours

Hi community , We are required to get a report of incidents that were not updated in every 48 hours while they were open, pending and before resolving the tickets within a month.  Is this possible to achieve, how we can see those tickets? Thanks in a...

Mohammed20 by Tera Contributor
  • 773 Views
  • 5 replies
  • 1 helpfuls