when ever a template is chosen from standard change catalog , a change request gets opened
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10-20-2024 07:44 AM
Hey Folks , @Ankur Bawiskar @Chuck Tomasi @Zach Koch @Swathi Sarang
when ever a template is chosen from standard change catalog , a change request gets opened up , though this could be verified for values on the record before hitting submit . We would like to stop this re-direction to create change record unless the "category" of that chosen template is a of a specific type that we would only allow for users to create change request by means of choosing a template .
We want to control this but unable to find out how to stop a change request being created from standard change catalog
Regards
Rochel
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10-20-2024 07:46 AM
I believe it's a UI page which gets rendered and populates that
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-20-2024 07:50 AM
@Ankur Bawiskar : Appreciate such a quick response , would you know the name unable to search with some important keywords as well.
Regards
Rochel