Our instance is configured as detailed below:
- Dictionary: Updated the Attribute named ‘Use Document Viewer’ to true in the kb_knowledge dictionary entry with a type of Collection.
- System Property: Updated the value to true for ‘glide.knowman.use_document_viewer’
- System Property: Updated the value to true for ‘com.snc.documentviewer.enable_document_viewer’
Why do PDFs open in the document viewer and download simultaneously? Is it possible to control the behavior of PDF files so they only open in the document viewer OR automatically download versus both?
I am inquiring because we want to create a consistent user experience for attachments in knowledge articles. Either Word, Excel, and PDFs automatically download, or they all open in the viewer (without downloading).
Thanks in advance for your help.
